AI Senior Support Engineer

AI Senior Support Engineer Hours: Aligned to Chicago time (CT) · Engagement: 80 hrs/month, full-stack + data stack remit About the Role Altoros is staffing a Senior Support Engineer for a client engagement supporting an analytics platform. This is a full-stack and data-stack role: the engineer owns the platform shell, the ingestion and semantic layer, and a bounded amount of embedded analytics component upkeep. The role is commercial-model first: month one is an observe and define phase (baseline setting, onboarding), with the engagement shifting toward outcome-based delivery from month two (issue resolution time, defect reduction against baseline, availability targets). AI-augmented delivery is central to this role and one of its most important elements. Working AI-first with Claude Code is how a single engineer credibly covers this full remit. Altoros builds its delivery on Anthropic's professional courses and certification, and the engineer uses Claude Code across the full range of work — maintenance, bug-fixing, and data work, not just new development — operating inside the client's own Claude Code / AI-tooling accounts. Scope & Responsibilities Platform Shell Maintain and extend authentication and SSO integration Own navigation and application shell components (modern front-end framework, e.g., React / TypeScript) Manage tenant and user management, including multi-tenancy considerations Data & Semantic Stack Build and maintain data ingestion pipelines Operate and extend orchestration workflows in Dagster Develop and maintain transformation logic in dbt and SQL Work with the data warehouse on Google Cloud Platform (GCP), primarily BigQuery Maintain the semantic layer in Cube, including metric definitions and data modeling Embedded Analytics (light, bounded) Customize and update Embeddable component files pulled into the client's repo Maintain theming and keep the Embeddable SDK current Note: Embeddable itself handles the builder, embed serving/rendering, security tokens, and multi-tenancy: this is a maintenance layer, not a build-from-scratch effort Delivery & Documentation Maintain centralized documentation in Confluence, including DBML/database diagrams Capture ongoing knowledge for handover and continuity purposes Work to defined outcome targets from month two: P1 issue resolution/mitigation within one business day, defect reduction against an agreed baseline, and business-hours availability once the client is live Use spare capacity (when live issues don't consume the monthly band) on preventative maintenance, hardening, and onboarding new data sources/integrations Required Skills & Experience AI-first delivery (core requirement): hands-on with Claude Code (or similar) / AI-assisted engineering across the full development lifecycle; Anthropic's professional courses and certification are a strong plus (or readiness to complete them) Full-stack development experience, including a modern front-end framework (e.g. React / TypeScript), authentication/SSO implementation, and multi-tenant application architecture Hands-on experience with Dagster for orchestration (or similar tools) Strong DBT and SQL experience for data transformation Experience with BigQuery and the Google Cloud Platform (GCP) data stack Experience with Cube or a comparable semantic-layer / metrics-layer tool Familiarity with embedded analytics tooling (Embeddable or similar), component customization, theming, SDK integration Comfortable working independently and engaging directly with client stakeholders Strong documentation discipline: Confluence, DBML/ER diagrams Available to work core hours aligned to Chicago time (CT) Nice to Have Background supporting analytics/BI platforms for enterprise or sports/media clients Experience setting SLA style targets (resolution time, availability) and reporting against them Engagement Details 80 hours/month, full remit across platform shell, data/semantic stack, and Embeddable upkeep Backup coverage required for continuity during absences: candidate should be able to hand off context cleanly