Junior Onboarding Specialist

Location: Barcelona (Hybrid) · Type: Full-time

Get to know us

Started in 2016, Frekuent is now the all-in-one payment and loyalty platform for unattended environments — 500+ clients, 100M+ transactions a year, 2.5M+ users across Spain, France, Italy, Portugal, and Singapore. We turn one-time buyers into lifetime clients with cashless, contactless, effortless payments: less friction, more reasons to come back.

2026 has been our biggest year yet — we've hyperscaled from 40 to 100+ people, with more hires on the way, and closed a €6M funding round to fuel what's next.

And we're just getting started — our goal is to become the default payment and loyalty layer behind every unattended transaction, everywhere.

Curious? Check us out at www.frekuent.com.

Why this role exists

With 500+ clients across five countries and more signing every month, every new merchant has to get from "contract signed" to "live and taking payments" quickly — and fully compliant. That journey runs through Sales Ops and KYC, and as volume grows we need someone dedicated to keeping each onboarding moving between the two, so no merchant gets stuck waiting on a document, a device or a reply.

You'll run your own set of onboardings day-to-day, with clear processes to follow and experienced teammates in Sales Ops and KYC to learn from and escalate to. It's a hands-on way to learn how a regulated payments company brings merchants on board end to end — and, as you ramp up, to help shape how we do it at scale.

What you'll actually do

• Manage a portfolio of new merchant onboardings, from signed contract to their first day live on Frekuent, keeping deadlines and SLAs on track.

• Be the merchant's day-to-day contact during onboarding: explain what we need, chase what's missing and keep them updated on next steps.

• Collect and review merchant (KYB/KYC) documentation for completeness and consistency, flagging gaps or red flags to the KYC team before approval.

• Keep contracts and CRM records accurate and up to date at every stage of the onboarding.

• Set merchants up on our platform — devices, dashboards and access to our BI tool — and handle device transfers between merchants.

• Coordinate training and setup sessions with Support, and keep Sales, KYC, Support and our payment partners aligned on each onboarding's status.

• Track where merchants get stuck and propose small, testable improvements to the onboarding flow and its documentation.

What you bring

• 0–2 years of experience in operations, onboarding, customer service, compliance or a similar role — strong graduates with relevant internships are welcome too.

• A degree in Business, Finance, Economics or a related field.

• Fluent Spanish, plus good working English; German, Italian, Portuguese or French is a strong plus given the markets we serve.

• Confidence with Excel/Google Sheets — filters, lookups and keeping a tracker clean and reliable.

• A sharp eye for detail: missing documents and mismatched data don't slip past you.

• Organisation to juggle several onboardings at once, prioritise and follow each one through to the end.

• Clear, friendly communication, written and spoken, with merchants and teammates alike.

Bonus points if you...

• Have worked in payments, fintech, banking, insurance or another regulated sector.

• Know the basics of KYC/KYB/AML from previous work or studies.

• Have used a CRM (e.g. Zoho, Salesforce, HubSpot) or a BI tool in a professional setting.

• Have handled B2B clients or partners directly, especially during setup or onboarding.

• Are curious about payments, fintech or retail tech.

How we work

• Fast, autonomous, low-bureaucracy.

• We measure output, not hours in a chair.

• Resilience means iterating until it works — not giving up early.

What's In It For You

🌍 A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

🍽️ Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.

🩺 Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.

📚 Learning & development – English classes and role-specific training, because your growth is part of our journey.

🌴 23 days of paid time off – plus local holidays, because great ideas need space to rest.

🚀 A dynamic, fast-growing environment – where each day is unique and every idea counts.

🤝 A collaborative mindset – surrounded by people who genuinely enjoy building together.

🎉 Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

If you're ready to jump into an exciting environment and make a real difference, this is the place for you.

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