Junior Social Media Support Specialist

Junior Social Media Support Specialist We usually respond within a week About the team Kiloverse is the operational force that helps ventures grow — building the systems, teams, and infrastructure that turn ideas into scalable businesses. Behind every fast-growing product, there’s a group of people who think like owners, act fast, and execute with precision. Here, you’ll find people who want to break big in their careers — working side by side with entrepreneurs and founders to build ventures that redefine the health, wellness, beauty, or travel industries. Get ready to Manage Trustpilot, App Store and Google Play reviews by replying to feedback, requesting further information when necessary, and escalating serious complaints Represent the brand on social media pages like Facebook and Instagram Engage with users through ad comments, posts, and specialized community spaces Solve queries from community members and provide thoughtful, timely support Interact with users to understand their needs and challenges Monitor customer feedback across platforms and report key insights to the team We expect you to Have experience in the Social Media or Customer Support field Be able to work independently and manage your workload effectively Be 100% customer-oriented with strong problem-solving skills Have excellent verbal and written communication skills Be fluent in English — this is crucial Be curious, creative, and eager to contribute to a growing team Salary Gross salary range is 1300 - 1600 EUR/month. Location Vilnius, Lithuania - we follow a 4 days onsite, 1 day remote hybrid model. Speaking of perks: Own your wellness Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world. Boost your daily life Every breakthrough needs a spark, and our daily setup is designed to support it. Enjoy a pet-friendly office, fresh breakfasts, hot lunches, and fully stocked drawers and fridges for a quick snack or even a team-cooked meal together. Rooftop and cellar events keep things lively, while a public transport card for Vilnius and access to Perks.lt benefits help make everyday life a little easier. Shape your growth path Builders never stop learning. Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1100 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way. Drive global impact This is where ambition scales. Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral. *additional conditions apply based on your residence location. Department Customer Success Locations Vilnius Seniority Junior Team Kiloverse Employment type Full-time Vilnius