Junior Underwriter

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

The Junior Underwriter provides operational support to the Director of E&S Operations, the Underwriting team, and partner departments. This role supports the processing of quotes, new business, endorsements, suspense, and renewals in a fast-paced, deadline-driven environment. The position requires strong organizational skills, the ability to manage multiple priorities, and an interest in continued learning and skill development. The individual will communicate professionally with producers to help resolve issues and must demonstrate strong attention to detail. Prior insurance experience is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following:

• Adhere to Arrowhead General Insurance Agency Service Standards
• Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence.
• Resolve complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department.
• Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses.
• Process new business underwriting, endorsements, inspections, and/or renewals as assigned.
• Interpret individual program guidelines regarding acceptability, rating and procedures.
• Maintain minimum production and quality standards in all areas.
• Carrier knowledge – understand and adhere to carrier guidelines including systems & processes related.
• Request and obtain renewal information as needed, analyze, underwrite, & endorse renewals.
• Send Non-Renewal Notification when applicable
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
• Review and process Broker of Record Letters in a timely manner.
• Meet deadlines set forth by supervisors/management
• Successfully pass internal and carrier file audit reviews
• Other duties as assigned.

CERTIFICATES LICENSES AND REGISTRATION

• California P&C License in good standing is required for this position.

• Prior Surplus Lines experience would be a plus, but not required for the position

• INS classes would be a plus, but not required for the position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one year in a customer service role. Prior insurance experience in a support position preffered.

• Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems, Internet Explorer, and vendor specific computer programs

• Strong Communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues

• Reasoning ability – solve practical problems without strict instructions

• Organizational skills

• Ability to prioritize tasks

Pay Range

$28.00/per hour - $31.00/per hour Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

About Us

At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact.

Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success.

Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here.

Own your future. Help shape ours.

Recruiting Vendor Disclosure Statement

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.

In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.

A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.

If you are an existing Arrowhead Programs teammate, please click here to apply to a job on our internal career site.