Key Account Administrator

Can you balance competing deadlines, deliver exceptional customer service, and maintain a sharp eye for detail while working directly with key clients? We are seeking a Key Account Administrator to join us on a 9-month fixed-term contract . In this role, you will support the planning and delivery of retail promotional activity across a portfolio of market-leading magazine titles. Working closely with the Retail National Account team, you will help manage key retail accounts by providing efficient, timely and accurate administrative support. You’ll help keep promotional activity running smoothly by coordinating bookings, POS activity, invoicing, reporting and key updates across the business. This is a busy, varied role where strong organisation, attention to detail and relationship-building skills will be key. You will work with internal and external teams, including publisher production teams, our primary carrier and our internal wholesale team, to help ensure titles reach shelves on time and promotional activity runs smoothly. We offer an informal hybrid working model, with a minimum of 8 office days every 4 weeks . Internally, the role title is a Retail Promotions Executive. What you’ll be doing: Manage retail promotional plans and client bookings, ensuring activity is accurately recorded and delivered on time. Coordinate promotional activity, POS materials and merchandising programmes in line with retailer deadlines. Work with retail accounts, suppliers and external partners to support promotional campaigns, approvals and invoicing. Monitor trade marketing spend and maintain key promotional systems and retail information. Support customer meetings, range reviews and promotional planning activity, providing updates and coordinating actions. Produce reports, analyse promotional performance and provide insights to support decision-making. Coordinate store visit activity and share updates with publisher and customer-facing teams. Provide day-to-day support to the Retail Promotions Manager across a range of retail marketing initiatives What we're looking for: Strong relationship-building, communication and persuasion skills. Ability to prioritise workload, manage deadlines and stay organised. Good problem-solving skills and basic negotiation skills. Strong numeracy and attention to detail. Flexibility, adaptability and the ability to work well as part of a team. Good working knowledge of Microsoft Office, including PowerPoint. Experience with MicroStrategy or supply chain processes would be advantageous. Even if you don’t meet every requirement, we’d still love to hear from you. If you’re excited about the role and believe you could be a great fit, we encourage you to apply. Please note Frontline Group is unable to provide sponsorship for this role. About us United by our mission to ‘Make the Complex Simple’ , we connect some of the world’s most recognised brands with consumers across retail, media, and premium environments. We’re the UK’s leading magazine distribution business and a leading retail solutions partner across publishing and home entertainment, made up of three business units – Frontline Distribution Solutions, Frontline Retail Solutions, and Gold Key Media . Through our three business units, we deliver market-leading solutions across publishing, home entertainment, and global brand engagement. From managing the retail journey for iconic titles like Vogue, Grazia, Radio Times and Good Housekeeping, as well as leading children’s brands such as Pokémon, Frozen and Barbie, to working with major publishers, film and music studios, and leading UK retailers including Tesco, Sainsbury’s, Asda, Morrisons and Waitrose, we play a critical role in bringing products to market. Our reach also extends to premium global environments, with brand placements across major travel hubs, four- and five-star hotels, airport lounges, and internationally renowned events – partnering with world-leading hospitality venues to engage high-value audiences. Whether it’s magazines, collectibles, books, music, film, or global brand campaigns, we combine deep industry expertise, strong partnerships, and innovative execution to deliver commercial success for our clients. Our Culture We’re passionate about developing talent and supporting our people grow and thrive. Our people are at the heart of our success. You’ll be part of a business that celebrates diversity and creates an environment where everyone feels welcomed, valued, and empowered to be their authentic selves. Guided by our I ACT values – Impact, Ambition, Collaboration, and Trust – you’ll work in a team that encourages innovation, drives sustainable performance, and supports your development, giving you the opportunity to make a real impact within a happy, high-performing and inclusive working environment. We offer a comprehensive benefits package to support your wellbeing and lifestyle, including: 28 days holiday plus bank holidays (pro rata) Contributory pension, including life assurance, and income protection Informal hybrid working arrangements, combining in-office and remote/home working. Additional leave: 2 paid volunteering days per year and family-friendly policy Wellbeing support, including our Employee Assistance Programme On-site gym and parking at Stuart House, Peterborough Reward Gateway scheme – Smart Spending App with access to a range of deals and discounts Salary‑sacrifice options including private medical insurance, car scheme, and holiday purchase scheme Learning and development opportunities Coaching and mentoring available to all colleagues