Key Account Manager

Remote, Latin America, Full Time, Individual Contributor, +3 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role We are orchestrating the best high-performing team! We're looking for a Key Account Manager who is ready to own some of Yuno's most strategic client relationships and turn them into long-term, high-impact partnerships. This role sits at the intersection of revenue growth, client success, and product feedback — making it one of the most visible and cross-functional positions in our commercial organization. You will be the primary point of contact for key accounts, which means your clients will trust you to understand their business as well as they do. That level of trust isn't built overnight — it requires genuine curiosity about what your clients are trying to achieve, and the transparency to always set honest expectations, even when the answer is complex or the timeline is longer than anyone would like. At Yuno, we believe that honest relationships are the foundation of durable growth. This role will also push you to think beyond the accounts you manage today. The payments landscape is evolving fast, and the best KAMs at Yuno are the ones who bring new ideas to the table, spot opportunities before clients ask for them, and collaborate closely with Sales, Product, and Finance to make those opportunities real. We don't want someone who manages a portfolio — we want someone who grows it with ambition. If you're energized by building something meaningful with clients, thrive when no two days look the same, and want your work to have a direct impact on Yuno's global expansion — this role is for you. Your Contribution Will Be Serve as the primary contact and strategic partner for key accounts, building deep and trusted client relationships Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within existing accounts Monitor client health and satisfaction, proactively addressing concerns before they become issues Collaborate cross-functionally with Sales, Product, Finance, Legal, and Operations to ensure seamless service delivery Oversee the end-to-end implementation and scaling of accounts, from onboarding to long-term expansion Analyze account performance data to inform strategic decisions and track progress against targets Prepare and deliver high-quality presentations and reports for internal stakeholders and clients Gather and channel client feedback to help shape product and service improvements Stay current on market trends, competitor activity, and payment industry developments to bring strategic insights to your accounts Skills You Need Minimum Qualifications Fluent in English and Spanish 3+ years of experience in Key Account Management, Customer Success, or Client Relationship Management, with international clients in payments or tech Strong ability to manage a portfolio of accounts simultaneously without losing attention to detail Excellent communication, negotiation, and presentation skills — written and verbal Strategic thinker who can structure complex client situations into clear action plans High ownership mindset: you follow through, you close loops, you take responsibility Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly Collaborative and adaptable — you thrive in a startup setting where cross-functional work is the norm Experience in payments, financial services, or fintech is a strong plus Background in Project Management or Product Management is a bonus What We Offer at Yuno Competitive Compensation Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment Stock Options Health Plan wherever you are. Flexible Days Off