Key Account Manager

We have an exciting opportunity to join Jascots Wine Merchants as a Key Account Manager within our Account Management Team. We're looking for an experienced account manager who enjoys building long-term customer relationships, thrives in the fast-paced London on-trade market, and has a strong commercial mindset. You'll play a key role in driving Jascots' continued growth by managing an established portfolio of customers, identifying new business opportunities, and delivering an exceptional customer experience that supports lasting partnerships. What you'll be doing Manage a portfolio of existing customer accounts to deliver sales volume, margin, retention and sustainable growth Build and maintain strong relationships with key customer stakeholders Deliver budgeted sales volume and margin across target brands Develop and execute account plans aligned to customer and business objectives Identify and convert new business opportunities within existing and prospective accounts Prepare and present commercial proposals to customers Maintain commercial terms, including pricing and customer contracts Produce accurate sales forecasts and maintain up-to-date customer records within company CRM systems Represent Jascots Wine Merchants professionally at customer meetings, tastings, supplier visits, trade events and hospitality functions What we're looking for Proven B2B account management experience, ideally within FMCG or the drinks industry A commercially minded approach with a track record of delivering sales growth and building strong customer relationships Excellent communication, relationship-building and negotiation skills Strong organisational and analytical skills with excellent attention to detail A proactive, customer-focused approach with the ability to manage multiple accounts A passion for and knowledge of wine is highly desirable Willingness to travel within the UK and occasionally internationally What we offer Competitive base salary plus performance-related bonus Car allowance Enhanced pension contributions 25 days' annual leave, plus your birthday off and the option to buy and sell leave Enhanced parental leave Staff discount and access to a rewards platform with discounts on everyday spending Income protection Life assurance EV salary sacrifice scheme Private health cover Employee assistance programme This is a hybrid role, with regular attendance expected at our Central London office. It is also a field-based commercial role, and you'll spend a significant amount of time each week visiting customers and prospective clients. Occasional UK travel, supplier visits and attendance at trade events will also form part of the role. At Jascots Wine Merchants, we're committed to creating an open and inclusive workplace where everyone has the opportunity to thrive. We welcome applications from candidates who don't meet 100% of the requirements and are happy to make reasonable adjustments throughout our recruitment process to support your application.