Key Account Manager

Position: Key Account Manager (KAM)

Location: Johannesburg, hybrid (office and remote)

Reports to: Chief Commercial Officer

Employment type: Permanent, full time

Remuneration: Market related basic plus performance based commission, commensurate with experience

About MVNW

MVNE is a Mobile Virtual Network Enabler providing the platform, integration and managed services that power Mobile Virtual Network Operators (MVNOs) in South Africa. We enable brands to launch and scale their own mobile offerings, handling the technology, billing, provisioning and operational complexity behind the scenes. Our clients span retail, financial services, insurance and digital brands, and our success depends on deep, long term partnerships with each of them.

Purpose of the Role

The Key Account Manager owns a portfolio of strategic MVNO client accounts. The KAM is the primary commercial contact for these clients: responsible for retaining and growing revenue, driving adoption of new products and services, managing the day to day commercial relationship, and ensuring clients receive an excellent, well organised service experience. The role combines consultative sales, relationship management and disciplined account administration.

Key Responsibilities

Account management and growth

• Own the end to end commercial relationship for a portfolio of key MVNO accounts.

• Develop and execute account plans with clear revenue retention and growth targets.

• Identify and close upsell and cross sell opportunities across the MVNE product and service portfolio.

• Negotiate renewals, commercial terms and service changes in line with company policy.

• Build multi level relationships within each client, from operational teams to executives.

Client service and delivery

• Act as the client's champion internally, coordinating with technical, billing, operations and support teams to resolve issues quickly.

• Run structured account reviews (weekly, monthly, quarterly) with agendas, minutes and tracked actions.

• Monitor account health, usage trends and SLA performance, and act early on risks to retention.

• Support clients through product launches, campaigns and change requests.

Administration and reporting

• Maintain accurate, up to date records in the CRM: contacts, pipeline, activity, contracts and account documentation.

• Produce reliable forecasts and account reports for management.

• Prepare professional proposals, presentations and commercial documentation.

• Manage contract lifecycles, renewals and internal approval processes with attention to detail.

Experience and Qualifications

• Proven experience as a Key Account Manager or in a similar client facing commercial role.

• Proven sales track record: meeting or exceeding revenue targets, with examples of accounts grown and deals closed.

• Telecommunications and/or technology industry experience strongly preferred; exposure to MVNO, MVNE, mobile, ISP, SaaS or platform businesses is an advantage.

• Experience managing complex, multi stakeholder B2B relationships.

• Comfortable working with CRM systems and standard office tools (Excel, PowerPoint, Word).

• Relevant tertiary qualification a requirement.

• Valid driver's licence and own transport for client visits.

Skills and Attributes

• Strong administrative and organisational skills: structured, thorough and reliable with follow through on commitments.

• Fast learner: able to get up to speed quickly on new products, technical concepts, systems and internal processes.

• Excellent communication and presentation skills, written and verbal.

• Commercially sharp: understands margins, pricing and contract mechanics.

• Consultative approach: listens first, understands the client's business, then sells.

• Calm under pressure and effective at coordinating others to resolve client issues.

• Self managed and accountable, comfortable in a hybrid working environment.

What success looks like

• Portfolio revenue retained and grown against target.

• Clients report a responsive, organised and proactive account management experience.

• CRM, forecasts and account documentation are accurate and current at all times.

• New MVNE products and services are actively introduced and adopted across the portfolio.