Key Account Manager

What we're looking for With more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead. Responsibilities Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing Grow revenue from existing Enterprise customers through upselling and cross-selling Map accounts across your portfolio and develop new business opportunities within subsidiaries globally Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials) Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates Your profile 3+ years of experience in a similar role, with at least 2 years in the SaaS industry Proven ability to manage and grow key accounts Strong client relationship management skills Excellent written and verbal communication skills Experience with CRM tools, ideally Salesforce Commercial focus with the ability to work independently and manage a complex portfolio Fluent in English and French Tools Salesforce, Notion Recruitment process HR screening with our Talent Acquisition Expert First interview with our Key Account Management Team Lead Second interview with Didomi's CRO Practical task or case study Offer We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact dpo@didomi.io .