Key Account Manager FM

Location: At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role: Within the FM Sales strategy and specific Area Sales guidelines, the Key Account Manager FM is responsible for planning, organizing, directing, and controlling all regional customer activities to achieve short‑ and medium‑term commercial results in volume, margin, customer profitability, and market share. Key responsibilities: Actively develop and maintain new and existing customer relationships, managing accounts through direct engagement with customers. Conduct regular visits to strengthen relationships, understand customer needs, and provide support to agents/distributors. Execute business development initiatives and action plans defined in alignment with the Sales Director and FM Sales Strategy. Coordinate closely with Customer Service to ensure accurate order processing and on‑time delivery to customers. Maintain effective communication and cross‑functional collaboration with Production, Marketing, QA, R&D, Logistics, Finance, and other Sales teams to ensure full execution of customer and sales commitments. Prepare timely and accurate reports on sales performance, volumes, margins, customer profitability, and broader business activities. Collect, analyze, and share market, customer, and competitor intelligence to support strategic decisions and continuous improvement. Provide input on product mix, pricing, portfolio alignment, and customer‑specific commercial agreements in line with FM strategy and customer needs. About you: University degree in Business, Engineering, Economics, or related fields; fluent in English. Minimum 7 years of commercial experience, including at least 3 years in B2B. Strong awareness of FMCG–B2C market dynamics and consumer trends, with the ability to anticipate their impact and convert insights into effective B2B strategies. Solid understanding of the specific market environment, customer dynamics, cost drivers, and competitive landscape. Excellent communication and influencing skills, with the ability to build long‑term customer relationships and collaborate with cross‑functional teams. Strong commercial acumen, structured thinking, and analytical approach to problem‑solving. Ability to work effectively across departments (Production, Marketing, QA, R&D, Logistics, Finance, Sales) and navigate complex operational environments. Customer‑centric mindset, resilience, adaptability, and proactive leadership style. Team‑oriented, able to handle ambiguity, prioritize effectively, and act as a trusted advisor to customers. We offer: Competitive Compensation: A rewarding salary and annual performance-based bonus. Professional Development: Opportunities to enhance your skills through training programs and cross-functional projects. Work-Life Balance: A hybrid work model offering flexibility to balance on-site and remote work. Dynamic Environment: Collaborate with a passionate and diverse team in a leading global company. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here . Were you missing anything in this job ad? Please share your feedback with us by clicking here . Job Segment: Marketing Manager, Account Manager, Business Development, QA, Marketing, Sales, Quality