Key Account Manager (m/w/d)

As Key Account Manager for Primefold RI, you own the customer relationship once a deal is signed. You are the person our enterprise real estate customers trust, the one who turns a new contract into a growing, long-term strategic account.

You will take ownership of RI customers from day one, building a long-term account plan for each and understanding their portfolio, goals, and organisation. You will visit customers at their headquarters, run quarterly business reviews, and guide new customers from signature to active daily use.

Day-to-day support is part of the role, but the larger part is strategic: growing accounts, deepening relationships, and turning signed customers into references and expansion. You will also bring clear, evidence-backed customer feedback to Product, helping shape how RI develops.

• 4+ years of experience in key account management, strategic account management, customer success, or a similar client-facing role, ideally within real estate, PropTech, or a related B2B environment
• A background in the real estate industry, with a genuine understanding of how asset, investment, or property management teams work
• Proven ability to build and grow strategic accounts, not just service them
• Strong relationship and communication skills; comfortable sitting across from senior stakeholders and running the room
• Willingness and ability to travel regularly to customers across the DACH region
• Comfort with a hands-on support component: happy to handle tickets and day-to-day requests as part of owning the account end-to-end
• Practical understanding of at least one core real estate workflow, such as lease management, rent-roll analysis, acquisition due diligence, asset business planning, or investor reporting
• Strong communication skills in both German and English
• Solid technical understanding, ideally from a SaaS environment, and comfort explaining an AI-based product to both business and technical stakeholders
• Ability to work autonomously and manage several accounts in parallel

Experience with enterprise customers, long sales-to-value cycles, or building account management processes in a start-up is a strong advantage.

You will help shape how AI is used in complex business workflows, with real ownership and a direct hand in the product, customer experience, and growth of the company. There is real room to grow in this role, with broader leadership responsibility open over time, earned through performance and trust.