We maximize product availability with minimal cashflow investment in 1/10 of the time. We solve a real problem for SMEs. With AI.
VOIDS is the leading forecasting and inventory management software solution for D2C brands. The VOIDS platform automates accurate product-level demand forecasting to proactively identify risks such as inventory inefficiencies (e.g., out-of-stocks) and take recommended actions to eliminate them before they occur. We help e-commerce brands achieve 98% inventory efficiency, 20x ROI, and six-figure cash profits in a matter of weeks. 50+ success stories, including FC Bayern, 6pm, Rosental, and Blackroll confirm this. Since our product launch in June 2023, we’ve achieved approximately 300% growth over the past year, and we’re now positioned to double our ARR by the end of 2025.
As Key Account Manager, you'll own the entire post-signing experience for our growing client base — over 150 users, including Founders, COOs, and Ops Managers — who trust VOIDS to forecast over €1,000,000,000 in annual revenue. Your mission? Design and run a scalable onboarding, retention, and upsell engine that works across a variety of eCommerce use cases. You'll thrive in complexity, streamlining dynamic client setups, and becoming the architect of a system that delivers value fast and keeps customers engaged in the long-term. Specifically, you will:
Own customer onboarding
: Make onboarding seamless and fast, in time-to-live to 2 weeks.
Turn users into power users
: Drive full autonomy of main users within 12 weeks after go-live.
Manage 150+ users:
Across direct (QBRs, Standups) and async (Slack, phone, email) channels.
Monitor & improve customer health:
Keep churn under 10% YoY, maintain a live health score system, and share insights directly with the founders, sales and product team.
Drive upsells & influence product:
Collect feature requests and make smart recommendations to hit 115%+ net revenue retention YoY.
Foster a user community
: Create knowledge-sharing opportunities like client events to connect power users and grow internal champions.
✅
Must-Have Skills
Fluent in German (native level) and English
— comfortable leading conversations and writing clearly in both languages
2+ experience managing technical products in a customer-facing role
— think AI and SaaS tools, modern data stacks, eCom ops platforms, or supply chain automation tools — ideally where APIs and fast iterations were part of the daily routine.
1+ years of hands-on ownership of customer relationships
— from onboarding to QBRs, health monitoring, upsell conversations, and managing churn risks in B2B mid-market or enterprise accounts
1+ year of hands-on experience working with data daily
— you move fast in checking data in SQL, complex Excel/Sheets setups, pivots, Array,Formulas, and use data tools for problem solving
Deep technical intuition
— you’re confident navigating APIs, time series data, forecasting logic, and love collaborating with engineers to debug and improve solutions
You’ve built things that run — you have shipped / developed features in code, or integrating tools across modern stacks
Structured operator mindset
— you bring order to complexity, build scalable onboarding flows, and translate diverse client needs into repeatable processes
Product-first mentality
— you don't wait for tickets; you actively connect client insights to product improvements and influence roadmap direction
🌟 Bonus / Nice-to-Have
Experience in
eCommerce, logistics, or supply chain operations
: either in-house or supporting those teams
You have experience with writing and shipping product features in
Python/TypeScript and configuring cloud environments (AWS, GCP, Snowflake)
Background in a
B2B SaaS startup,
ideally in a role tied to customer growth or retention
Prior exposure to
modern data stacks tools like Looker, dbt, Fivetran, or Snowflake
Understanding of
forecasting logic, revenue planning, or inventory-driven sales cycles
Proven track record in
account growth, upselling, or commercial expansion
🤖
How We Work
AI-driven productivity
: We actively leverage Slack, Notion, GPT-4, and other AI tools.
Fast-paced, high-impact, no overhead:
3x weekly stand-ups (15min), efficient weekly customer health score update (30min), autonomous decisions handling checkins with clients
50/50 Hybrid flexibility
: Mix remote work with our inspiring office in Hamburgs city center
Continuous learning
: We trust your expertise, value your ideas, and encourage proactive growth
Autonomous decision making
: We trust our team members to own their work and loop others in when needed, typically there is only lightweight consultation with the founder team
🎁 What You’ll Get
Permanent full-time contract
Competitive salary
Equity available for senior hires
30 days paid vacation
New Mac Book Pro
Regular team events and quarterly off-sites
Real ownership and influence
A calm, focused work environment that rewards initiative
Wellpass membership to unlimited fitness, yoga, swimming, climbing, and more
🧑🏫 Hiring Process
We move fast and keep it simple.
Initial Screening (30 min)
Technical Interview with CTO (30 min)
Realistic Case Study in Person (90 min)
Meet the Team in Hamburg
Offer within 4 weeks from start to decision
👉 Send us your answers and your CV or shoot us a message on LinkedIn!
Email: [email protected]