Key Account Manager (SMB's)

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Key Account Manager is responsible for overseeing the day-to-day operations, management, and strategic development of most important commercial partners across the country; including engaging and welcoming all levels of our partners’ organization structure, effective account management, overseeing of marketing efforts, optimizing sales, and maintaining the overall functionality of kiosks Responsibilities Develop, manage and implement effective strategic plans and goals to develop new and existing strategic key accounts. Build solid and long-lasting trusted relationships with key partners and stakeholders. Prepare and maintain accurate forecasts for all key strategic accounts and meet target requirements, tracking key performance indicators (KPIs). Develop, manage and implement go to market strategies for each key strategic account, identifying customer pain points and implementing improvement plans in commercial management. Lead and mentor a team of professionals to achieve individual goals, meet KPIs, and enhance their skills and performance; Collaborate effectively with internal teams, influence cross-functional projects, and take a leadership role in driving integrated business initiatives. Analyze market information to identify and leverage strategic partnership opportunities that align with the company’s goals. Qualifications Bachelor's degree in business, marketing, or a related field or equivalent work experience. 5+ years of experience in growing key accounts and meeting revenue targets, especially focusing on top accounts. Demonstrated previous experience in leading and managing an effective sales team, fostering a high-performance culture, and driving team engagement. Expertise in business and marketing strategies, with an exceptional understanding of the local markets trends and industry knowledge. Excellent communication and negotiation abilities. High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiative. Understanding of market trends and basic industry knowledge Customer-centric approach with a track record of building and maintaining strong client relationships. Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude. Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Life insurance. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening