Klantenservice medewerker / Customer Care Professional ( Future Needs)

Job Description - Klantenservice medewerker / Customer Care Professional ( Future Needs) (23007404) Job Description Klantenservice medewerker / Customer Care Professional ( Future Needs) - 23007404 Description American Express The Netherlands is certified by the Top Employer Institute as a Top Employer! We are recognized for proven excellence in employee conditions and developing talent at all levels of the organization. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Go above and beyond at a company that sets the standard for customer-first service. How will you make an impact in this role? Wij zoeken nieuwe collega’s die het leuk vinden om een fantastische klantenservice te bieden aan onze kaarthouders en volledig vanuit huis werkzaam willen zijn. Sluit je aan bij #TeamAmex! Of je nu al een ruime ervaring in klantenservice hebt of dat je een passie hebt om het klantenservice vak te leren. Bij #TeamAmex staan we achter onze kaarthouders en elkaar - elke dag weer! American Express zoekt (Toekomstige klantenservice medewerkers. Start date in nog niet bekend) Iemand die elke dag nieuwe dingen wil leren en creatief is in het vinden oplossingen; Iemand die communicatief sterk is, vloeiend Nederlands spreekt en het gesprek in het Engels durft te voeren. Iemand die de verwachtingen van onze kaarthouders overtreft; Iemand die opzoek is naar afwisseling in de dagelijkse gesprekken; Iemand die zelfstandig is en goed in een team kan werken waar iedereen met elkaar er voor zorgt dat we die excellente service kunnen verlenen; Iemand die 120% ownership toont voor de baan en onze kaarthouders; Iemand die een zeer goede werkplek heeft waar onze kaarthouders op de juiste manier te woord gestaan kunnen worden zonder enige afleiding. Iemand die hybride wilt werken. Hybride werken is 3 dagen op kantoor in Amsterdam in de eerste 12 maanden, en daarna 2 dagen per week. Je woont in Nederland American Express biedt jou Als onderdeel van #TeamAmex krijg je 4 weken fulltime training gevolgd door 4 weken on-the-job training De gehele training zal 100% virtueel plaatsvinden. Na deze 8 weken heb je de mogelijkheid tot parttime werken, minimaal 31 uur. Full time basis salaris, vakantiegeld in mei, 13e maand in december en 27 vakantiedagen op full time basis. Maandelijkse incentive/bonus gebaseerd op performance; Na het eerste jaar een gegarandeerde incentive/bonus uitbetaling; Een 7 Maanden contract en zodra jouw performance dat toelaat de mogelijkheid op een verlenging of een vast dienstverband; Bij een fulltime dienstverband heb je recht op 27 vakantiedagen per kalenderjaar Laptop, apart beeldscherm, toetsenbord, muis, headset en een bureaustoel wordt allemaal geregeld; OV reiskosten worden 100% vergoed Minimum Qualifications To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.emea@aexp.com. Job Operations Primary Location Netherlands-Netherlands-Amsterdam Schedule Full-time Job Posting May 31, 2023, 10:48:57 AM - Ongoing Careers MANAGE YOUR PROFILE Candidates Students Employees ABOUT About American Express Investor Relations Manage Your Profile MANAGE YOUR PROFILE Candidates Students Employees About About About American Express Investor Relations Follow Life at Amex on Visit American Express Site Map AdChoices Privacy Statement Terms of Service Contact Us Contact Us × Americas Recruitment.Support.Americas@invalidemail.com United Kingdom Recruitment.Support.UK@invalidemail.com Europe and the Middle East (excl UK) Recruitment.Support.EMEA@invalidemail.com India Recruitment.Support.India@invalidemail.com Japan, Asia and Australia (excl India) Recruitment.Support.JAPA@invalidemail.com Student Opportunities campusrecruitment@invalidemail.com At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. US Job Seekers - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement. Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions. If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.