Knowledge Management Senior Specialist - Customer Practice (B2B Commercial Excellence)

*Applications must be submitted in English*

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm.

WHERE YOU’LL FIT WITHIN THE TEAM
The Knowledge Management (KM) team plays a critical role in leveraging the expertise of our consulting staff, enabling us to achieve outstanding results for our clients. The Senior Specialist supports this effort by engaging with client case teams at both the start and conclusion of cases, addressing questions with Bain’s internal knowledge and capturing new insights gained during the process. They also manage existing knowledge, and pinpoint gaps to be addressed by future client case teams.

Bain’s Customer Practice is a global capability that cuts across all Industries. It focuses on top line revenue growth levers and any customer-centric activity. Customer’s product portfolio includes B2B Commercial Excellence (CE), B2C Brand, Marketing & Sales (BMS), and Customer Experience Transformation (CXT). This role is for B2B Commercial Excellence, which includes products like GTM strategy, Value proposition, Pricing, Marketing Effectiveness, AI in GTM and more. Priority industries for CE include Technology & Cloud Services, Advanced Manufacturing & Services, Energy & Natural Resources, and Healthcare.

WHAT YOU’LL DO

Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations

• Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives
• Identify and connect experts within the Bain network to consulting teams
• Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge
• Develop and package summary documents and provide updated or bespoke analysis

Lead the capture and sharing of the practice knowledge base

• Capture and process knowledge onto our global intranet platform from client development and case team efforts

1. Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
2. Communicate with case teams and practice affiliates to understand work and solicit most relevant content
3. Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output

• Package and codify our best thinking into insights
• Collaborate with practice team members to fill content gaps through new product development and deployment
• Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared
• Oversee Knowledge Associate in managing and maintaining the knowledge base
• Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes

Contribute to the development and execution of the practice strategy

• Analyze, understand and interpret underlying drivers of practice performance

• Support content planning and logistics for annual practice meetings
• Drive practice affiliate engagement, including preparation for experience-sharing calls and publications

Actively contribute to the practice and broader PPK team

• Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
• Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development

ABOUT YOU

• BA or equivalent undergraduate degree with strong academic credentials
• Preferred 2+ years of professional experience

• You’re intellectually curious

• Interest in gaining deep experience within B2B Commercial Excellence and it’s sub-products (Sales, Pricing, Marketing, Value Proposition, B2B Customer experience, among others)

• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities
• Attentive to detail and very organized. You’re known for your high-quality work
• You are a regular user of AI tools and have a growth mindset about their use
• You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
• Superior customer service attitude
• You keep a positive mindset and high levels of energy and enthusiasm
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
• Strong proficiency in Microsoft Excel, PowerPoint, and Word

This role follows a hybrid model, requiring in-office presence of 3 days per week.