Customer Service Representative

About Agrians

Agrians is an Egyptian agricultural export company supplying fresh produce to European markets.

We work across sourcing, quality control, packing, export documentation, and shipment coordination to provide reliable Egyptian agricultural products to international buyers.

We are looking for a Customer Service Representative based in Portugal to support our customers and business partners across European markets.

The Role

This is a full-time remote position based in Portugal.

You will be responsible for handling customer inquiries, following up on requests, maintaining professional communication with customers, and coordinating internally with the relevant teams.

The ideal candidate is organized, responsive, customer-focused, and confident communicating with international customers.

Key Responsibilities

• Respond to customer inquiries through email, phone, WhatsApp, and other communication channels.
• Provide clear and professional information regarding products, availability, orders, and customer requests.
• Follow up with customers and ensure inquiries are handled promptly.
• Maintain regular communication with existing customers and business partners.
• Coordinate customer requests with sales, operations, logistics, quality, and management teams.
• Follow up on quotations, orders, shipment updates, and general customer requests.
• Maintain accurate customer records and communication history.
• Handle customer concerns professionally and escalate issues when necessary.
• Help maintain a positive and professional customer experience.
• Collect customer feedback and communicate relevant insights internally.
• Support sales and account management activities when required.
• Prepare basic customer service reports and follow-up updates.

Requirements

• 0–2 years of experience in Customer Service, Customer Support, Customer Success, Sales Support, or a related field.
• Currently based in Portugal.
• Good written and spoken English.
• Strong communication and interpersonal skills.
• Professional and customer-focused attitude.
• Strong organizational and follow-up skills.
• Comfortable communicating with customers through email, phone, and online channels.
• Ability to manage multiple conversations and tasks simultaneously.
• Comfortable working independently in a remote environment.
• Basic knowledge of Microsoft Office or Google Workspace.

Nice to Have

Experience in any of the following is an advantage, but not required:

• B2B Customer Service
• Customer Success
• CRM systems
• Sales Support
• International customers
• Export companies
• Fresh produce
• Agriculture
• FMCG
• International trade

Portuguese language skills are a plus.

What We Offer

• Fully remote position.
• Opportunity to work with international customers and European markets.
• Training and learning opportunities.
• Career growth within Agrians.
• Collaborative work environment.
• Exposure to international B2B operations.

Location

Portugal — Remote

Employment Type

Full-time

Experience Level

Entry Level / 0–2 Years