Knowledge Management Specialist Senior

Overview Knowledge Management Specialist Senior Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Advanced Solutions and Intelligence Services, LLC (CASIS), is a wholly-owned subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC) headquartered in Anchorage, Alaska. CASIS is an 8(a), ANC-Owned, Small Disadvantaged Business (SDB) headquartered in Sierra Vista, AZ. We are a professional services provider specializing in the delivery of Intelligence Operations and Cyber Support Services to the Department of Defense (DoD) & other agencies within the U.S. Government (USG). CASIS is a part of Chenega Corporation’s Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU). The SBU operates as a leveraged services model that increases the depth & scalability of our support staff while reducing costs to our customers. Chenega MIOS has over 1,700 employees located across the United States & internationally, with experience that includes management of contracts valued at $2 Billion that provide services to large federal agencies. Chenega Advanced Solutions and Intelligence Services, LLC is seeking a Knowledge Management Specialist to support knowledge capture, organization, and dissemination for the Capability Program Executive Enterprise Software and Services (CPE ES2) IT tools and systems. This role involves creating and maintaining user-friendly knowledge articles, documentation, and repositories to enhance end-user adoption and improve IT service delivery. Responsibilities Develop, maintain, and publish knowledge base articles, job aids, FAQs, and other end-user documentation. Ensure knowledge content is accurate, consistent, and aligned with CPE ES2 standards and ITIL best practices. Collaborate with technical teams, system owners, and training staff to translate technical features into clear, user-oriented knowledge content. Manage knowledge repositories (e.g., ServiceNow Knowledge Base, SharePoint) for accessibility and usability. Collect user feedback and analyze knowledge article usage to continuously improve knowledge content. Support knowledge governance, taxonomy, and version control processes. Other duties as assigned. Qualifications Bachelor’s Degree and 8+ years of relevant experience, OR Associate degree and 10+ years of relevant experience; OR High School Diploma and 12+ years of relevant experience Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring Must be a U.S. citizen Background check with the ability to obtain a Secret security clearance. Successfully pass background and drug screening Knowledge, Skills and Abilities: Experience with ITIL/ITSM processes and tools (e.g., ServiceNow Knowledge Base) Strong technical writing and communication skills Familiarity with NIST, FISMA, or other federal IT compliance frameworks Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ Teleworking Permitted? Yes Teleworking Details Remote Estimated Salary/Wage USD $98,900.00/Yr. Up to USD $132,000.00/Yr.