Knowledge Specialist

About Visualfabriq At Visualfabriq, we help Consumer Packaged Goods companies make smarter commercial decisions through our Revenue Growth Management solutions. We're an international SaaS company with a collaborative culture, a strong customer focus and a passion for continuous learning and improvement. As we continue to invest in knowledge management, enablement and AI-powered ways of working, we're looking for a Knowledge Specialist to help us ensure knowledge remains accurate, accessible and impactful across the organisation. The Role As a Knowledge Specialist, you will play a central role in maintaining and improving Visualfabriq's knowledge ecosystem. You'll work closely with subject matter experts across Product, Support, Engineering, Customer Success, Sales and People & Culture to ensure knowledge remains accurate, up-to-date and easy to find. You will create and improve knowledge content, support learning and certification initiatives, monitor knowledge performance and contribute to the adoption of AI-enabled knowledge solutions. What You'll Do Content Quality & Continuous Improvement Review and improve knowledge content for accuracy, clarity and consistency. Identify outdated, duplicate or missing content. Drive continuous improvement based on feedback, search behaviour and support trends. Content Creation & Knowledge Management Create articles, FAQs, guides and learning materials together with subject matter experts. Maintain structured and searchable knowledge repositories. Ensure content follows agreed standards, metadata and lifecycle processes. Training & Enablement Develop and maintain learning materials and learning paths. Support onboarding and knowledge-sharing initiatives. Help grow adoption and confidence in our knowledge resources. Certification & Reporting Coordinate certification processes and track certification coverage. Maintain knowledge-related dashboards and reporting. Monitor KPIs and provide insights and recommendations for improvement. AI Knowledge Enablement Support the improvement and testing of AI-enabled knowledge solutions. Assist in documenting AI knowledge behaviours and best practices. Help drive adoption of AI-powered knowledge management capabilities. What You'll Bring Required Experience in knowledge management, content creation, documentation, enablement or learning & development. Excellent writing and editing skills. Strong organisational and stakeholder management skills. Ability to collaborate with technical and non-technical subject matter experts. Experience working with knowledge platforms, documentation systems, learning management systems or similar tools. Strong attention to detail and quality. Nice to Have Experience with Zendesk, LMS platforms or knowledge management tools. Experience with Power BI or reporting dashboards. Experience coordinating certifications, training programmes or onboarding initiatives. Experience in SaaS, technology or CPG environments. Familiarity with AI tools and their practical application in knowledge work. What We Offer A key role in shaping knowledge management across Visualfabriq. Collaboration with colleagues across departments and regions. Exposure to innovative AI-enabled ways of working. A flexible hybrid working environment. Competitive salary and benefits package. Opportunities for growth and development. Interested? Apply with your CV and a short motivation explaining why knowledge management, content quality and enablement are areas you are passionate about.