Korean Interpreters

Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates multilingual customer service operations, supporting a wide range of languages including Korean and English for clients across more than 29 countries. Grupo Noa International focuses on inbound customer service, outbound lead generation, direct response campaigns, and upselling during service calls. As a fully virtual organization, it offers remote opportunities to work with global clients and diverse customer bases. The company emphasizes professional, high-quality customer interactions and performance-driven results.

Role Description Korean Interpreters at Grupo Noa International provide real-time interpretation between Korean and English during inbound and outbound customer service calls. In this full-time remote role, interpreters accurately convey customer inquiries, issues, and responses, ensuring clear, culturally appropriate communication for all parties. Daily tasks include handling calls from various international clients, translating and interpreting customer information, and maintaining detailed call notes or summaries as needed. Interpreters collaborate with supervisors and team members to follow call center procedures, meet performance metrics, and adhere to client-specific scripts and guidelines. The role requires consistent availability during scheduled shifts, professional phone etiquette, and the ability to manage a high volume of calls in a virtual environment.

Qualifications

• Strong bilingual proficiency in Korean and English, with advanced speaking, listening, and comprehension skills.
• Experience in interpretation or translation, preferably in call center, customer service, or business environments.
• Excellent customer service skills, including active listening, empathy, and clear communication over the phone.
• Ability to remain neutral and accurate while interpreting, maintaining confidentiality and professionalism at all times.
• Comfort with remote work, including reliable internet connection, a quiet workspace, and basic computer literacy.
• Ability to follow scripts, procedures, and compliance guidelines, while managing multiple calls and tasks efficiently.
• Previous experience in inbound customer service, outbound calling, or direct response campaigns is an advantage.
• High school diploma or equivalent; additional training or certification in interpreting or linguistics is a plus.