Korean Parent Relations & Enrollment Specialist | Remote

We're growing our Korean-speaking team at Nao Now.

We're looking for a Korean Parent Relations & Enrollment Specialist who enjoys speaking with families, understanding their needs, and helping parents explore educational opportunities for their children.

If you're personable, organized, comfortable with follow-up, and enjoy customer-facing work, we'd love to hear from you.

About Nao Now

Nao Now is a global online English learning platform providing personalized, mentor-led lessons for children. We help students develop stronger communication skills and greater confidence through engaging one-on-one English learning.

As our Korean-speaking customer community continues to grow, we're expanding our team to better support families throughout their journey with Nao Now.

The Position

Location: Remote

Employment Type: Full-Time

You'll communicate directly with Korean-speaking parents who are interested in English education for their children. Your role will involve learning about each family's goals, introducing our programs, answering questions, and maintaining communication with prospective customers.

What You'll Handle

• Reach out to and communicate with prospective Korean-speaking families.
• Have conversations with parents about their children's learning needs and goals.
• Explain Nao Now's programs, lesson structure, and overall learning experience.
• Respond to inquiries through phone, messaging, and other communication channels.
• Develop positive relationships with prospective customers.
• Follow up with interested families and guide them through the enrollment process.
• Keep customer and lead information accurate and up to date.
• Record interactions and follow-up activity in the CRM.
• Work alongside the team to support enrollment and customer growth.
• Communicate recurring questions, feedback, and customer insights internally.

What We're Looking For

• Fluent Korean speaker with strong communication skills.
• Comfortable communicating in English with an international team.
• Friendly, confident, and professional when speaking with customers.
• Previous experience in sales, customer service, admissions, or another client-facing role is preferred.
• Strong organizational skills and attention to follow-through.
• Comfortable speaking with parents about education and children's learning.
• Able to learn new software, CRM systems, and communication tools quickly.
• Self-directed and reliable in a remote work environment.

Helpful Experience

Candidates with experience in the following areas are encouraged to apply:

• Education or EdTech
• B2C sales
• Customer success
• Admissions or enrollment
• Korean customer support
• Family or children's services
• Lead generation and follow-up
• CRM-based customer management

What Nao Now Offers

• Fully remote work with an international organization.
• The opportunity to work in education and EdTech.
• A customer-facing role with room to develop your professional skills.
• The chance to help families find an English learning program suited to their needs.
• Direct involvement in growing Nao Now's Korean-speaking market.
• A collaborative team environment focused on learning and continuous improvement.

Interested?

If you enjoy working with people, communicating with families, and helping customers find the right educational option, we'd be happy to connect.

Apply now to join Nao Now.

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