Korean Speaking iGaming Team Leader

Position: iGaming Team Leader

Location: Remote

Employment type: Full-time

Salary: €35,000–€40,000 gross per year
"* 100% remote working
Company-provided laptop
6-month renewable contract

Attractive employment benefits"

Working Hours
24/7 shift coverage, depending on the roster arrangement
Regular shifts generally start at either 16:00 or 18:00 GMT+8
Each shift lasts 9 hours, including a 1-hour meal break
During the training month, working hours start at 11:00 GMT+9 (Korea time)
RESPONSIBILITIES:

• Lead, support and motivate a team of Korean-speaking customer support agents
• Oversee daily customer service operations and ensure excellent player experiences across all support channels
• Monitor team performance, productivity and quality standards
• Coach team members and provide ongoing guidance to help them achieve performance targets
• Handle escalated player queries and complex customer issues
• Ensure customer enquiries are managed professionally, accurately and efficiently
• Identify opportunities to improve processes, team performance and service delivery
• Collaborate with other departments to support smooth operations and resolve issues effectively
• Foster a positive, productive and high-performing team environment

REQUIREMENTS:

• Native-level Korean language skills
• Good English communication skills
• Previous experience in the iGaming industry, ideally in customer support or player services
• Previous experience as a Team Leader, Supervisor or in a people management role
• Alternatively, experience overseeing a team, supporting colleagues or taking responsibility for team performance
• Strong communication, organisational and problem-solving skills
• Ability to motivate others, manage competing priorities and work independently in a remote environment

OFFER:

• 100% remote working
• Company-provided laptop
• 6-month renewable contract
• Attractive employment benefits
• Opportunity to develop leadership skills in an international iGaming environment
• Immediate interview availability for suitable candidates