KURU GURU Specialist

If you love helping people, solving problems, and creating great customer experiences, this could be a great fit. At KURU Footwear , we're on a mission to make every step feel better. We're looking for a KURU GURU Specialist who can provide friendly, helpful support while representing the KURU brand across customer service, social media, and review platforms. Schedule: Full-time Location: Remote What You'll Do Respond to customer questions, concerns, and order issues with empathy and professionalism Monitor and respond to social media comments, messages, tags, and brand mentions Manage customer reviews across Google, Trustpilot, Amazon, Yelp, and KURU's website Help resolve shipping delays, damaged or incorrect products, returns, and refunds Become an expert on KURU products, promotions, and policies Engage with customers and help build a positive online community Identify recurring customer concerns and share feedback with the appropriate teams Maintain accurate customer interaction and follow-up records in the CRM Assist with escalated customer concerns and high-volume periods Coordinate with warehouses and other departments to resolve customer issues Support special projects and other KURU GURU responsibilities as needed What We're Looking For High school diploma or equivalent Previous customer service experience Excellent written and verbal communication skills Patient, professional, and solutions-focused approach Strong computer skills and comfort using social media platforms Ability to multitask and adapt as priorities change Dependable, detail-oriented, and comfortable working as part of a remote team Genuine desire to help customers and make things right Strong problem-solving skills and a drive to achieve results Benefits & Perks Medical, Dental, and Vision insurance 401(k) with company match Employee referral bonuses Education assistance KURU footwear employee discount 30–60% discounts on hundreds of brands through ExpertVoice The Vibe Supportive team, meaningful work, and a product people love. We're looking for someone who stays calm when things get busy, enjoys solving problems, and wants every customer interaction to end on a positive note. This position primarily involves computer and phone-based work, including extended periods of sitting and repetitive hand and wrist movements. Occasional lifting of up to 15 pounds may be required. Reasonable accommodations may be made for individuals with disabilities. Ready to become a KURU GURU? We'd love to hear from you!