KYC Senior Lead

We are looking for a KYC Senior Lead to own the end-to-end operational integrity of our Know Your Customer, Enhanced Due Diligence, and Ongoing Due Diligence programs. This role sits at the heart of Blockchain.com's first line of defence. You will be the operational owner of KYC, EDD, and ODD delivery, responsible for the quality of work produced by our outsourced review teams, the accuracy and timeliness of our processes, and our readiness for internal and external audits. The expanded scope across EDD and ODD reflects the increased complexity and regulatory exposure this role carries. Your Trust & Safety manager acts as the coordination and escalation layer with Compliance leadership, and you will be expected to feed that channel with clear operational signals, timely flagging of risks, and a complete picture of programme health. This role requires someone who understands regulatory KYC requirements in a regulated crypto environment, can hold a high bar for outsourced team quality without managing them directly, and communicates process changes and operational risks with precision. WHAT YOU WILL DO Own the operational delivery of KYC, EDD, and ODD programmes, ensuring processes meet regulatory standards and internal quality thresholds. Define and maintain process documentation, standard operating procedures, and decision frameworks used by the KYC/EDD/ODD review teams. Oversee the performance of outsourced review agents, conducting regular quality checks, calibration sessions, and structured feedback loops. Handle audit preparation across KYC, EDD, and ODD, ensuring evidence packs, process records, and team outputs are consistently audit-ready. Identify process gaps or quality degradation early and escalate findings to the Trust and Safety manager with clear impact assessment. Translate upcoming product launches, regulatory changes, or remediation projects into updated operational processes ahead of go-live. Coordinate process updates and communicate changes to the outsourced team clearly and on schedule, minimising disruption to review volumes. Monitor KYC and due diligence queues and output quality, flagging capacity or accuracy issues before they become compliance risks. Contribute to the scoping and planning of KYC remediation projects, providing operational input on timelines, volumes, and process feasibility. Track and report on key operational metrics, providing the Trust & Safety manager with the data needed for Compliance leadership conversations. WHAT YOU WILL NEED 3+ years of experience in KYC operations, with direct exposure to EDD and ODD processes in a regulated financial services or crypto environment. Solid understanding of AML/KYC regulatory requirements, ideally under FCA or equivalent frameworks. Demonstrated experience overseeing outsourced or third-party review teams, including quality assurance and performance management. Ability to write and maintain clear, precise process documentation that non-expert reviewers can follow consistently. Experience preparing for or participating in internal or external compliance audits. Strong communication skills, with the ability to translate regulatory or operational complexity into clear guidance for review teams and concise updates for management. Comfortable working in a fast-moving environment where processes evolve with product and regulatory change. Proven problem-solving and collaborative skills, with the ability to work closely with Product and Compliance teams to resolve complex operational or regulatory challenges Experience with crypto or fintech products is a plus. Hands-on experience with KYC operations and IDV solutions across different jurisdictions (EMEA, US, Africa) is a significant plus COMPENSATION & PERKS Competitive salary based on experience. Remote work HMO on day 1 (contractor)