L1-L2 Service Desk Engineer

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Provide L1–L2 technical support for end users in a corporate environment; Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; Install, configure, and support Windows and MacOS operating systems; Troubleshoot and resolve hardware, software, networking, and system-related issues; Perform regular system maintenance, updates, patching, and preventive support activities; Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; Support endpoint security processes, including antivirus, encryption, and patch management; Assist with procurement, setup, and replacement of IT equipment; Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; Escalate complex issues to senior support teams when necessary; Collaborate with internal IT teams to ensure smooth and stable IT operations. Experience you’ll need to bring: 1–3 years of experience in IT Support / Service Desk / Desktop Support roles; Experience combining both L1 and L2 support responsibilities; Proven experience supporting end-user devices in enterprise environments; Strong knowledge of Windows 10/11 administration; Strong experience with MacOS support (Linux knowledge is considered a plus); Understanding of endpoint security principles, including patch management, antivirus, and encryption; Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; Experience working with ticketing or task management systems; Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English. It's a perfect match if you have those personal features: Strong customer-service and communication skills; Good troubleshooting and problem-solving abilities; Ability to prioritize tasks, multitask, and work within SLA requirements; Responsible, organized, and detail-oriented approach to work; Ability to stay calm and professional while supporting a high volume of users; Team player with a proactive and flexible mindset; Willingness to learn and adapt to new tools, systems, and processes. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.