L1 Support Specialist - Middle

L1 Support Specialist - Middle Overview: FinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally. About Product: Payment Gateway: The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide. Purpose of the role: You will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams. Key responsibilities: Being the primary point of contact for our B2B clients regarding technical issues Analyzing root cause of the issue and escalating it to the relevant department Creating and fixing payment configurations for clients Providing help with using our products Observing dashboards and reacting to technical alerts of the system Required Experience: Russian Proficiency – Upper Intermediate or higher English Proficiency – Upper Intermediate or higher Previous experience in support/technical role or relevant education/courses Basic understanding of API/HTTP/JSON Familiarity with AI tools (Gemini/GPT/Claude) Proactive mindset with a commitment to delivering results Nice to have: Hands-on experience with Payment Systems Providers (cascading, 3DS, etc) Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. Department Support Team Role L1 Support Engineer Locations Poznań, Poland, Warsaw, Poland Remote status Fully Remote Employment type Full-time About FinteqHub FinteqHub is a data-driven payment orchestration platform designed to help businesses manage and optimize payment processes across markets, currencies, and providers. Founded in 2019, the company combines over 15 years of industry experience in fintech and digital finance to deliver secure, scalable, and compliant payment infrastructure for global operations. Today, FinteqHub is powered by a team of more than 160 professionals across Europe, bringing together expertise in payments, software engineering, data analytics, and compliance. Founded in 2019 Coworkers 160 Turnover 5M Applicant tracking system by Teamtailor