L2 Support Engineer (Endpoint)

L2 Support Engineer (Endpoint) SOFTSWISS is growing, and we are seeking a skilled L2 Support Engineer (Endpoint) to join our team. If you are driven by excellence and share our values, we would love to hear from you. Overview: We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization. Key responsibilities: Administration and maintenance of Windows/macOS infrastructure in distributed environments Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.) Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows Management of software deployment, device compliance, identity and access management processes Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies Maintenance of technical documentation and knowledge base Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security Required Experience: At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote Expert knowledge of modern operating systems MS Windows Server and MS Active Directory Basic Linux experience Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar) Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.) Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research Scripting languages (Python/PowerShell/Bash) - daily routine automation Strong troubleshooting and cross-team communication skills English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian Nice to have: Higher technical education would be a plus Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.) Experience supporting globally distributed teams and remote-first environments Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols) Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events Department IT Support Role L2 Support Engineer Locations Warsaw, Poland, T'bilisi, Georgia, Poznan, Poland Remote status Fully Remote Employment type Full-time