L3 Production Support (C#, .Net), Core Banking

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be responsible for the end-to-end software development and support for all work transitioned from Group (specialised and focus on Level 3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents reported under retail investment applications.

You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.

• Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
• Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.
• Design appropriate metrics for reporting on key performance and quality indicators.
• Test, maintain and recommend software improvements to ensure strong functionality and optimization.
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.
• Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.

Job Requirements

• Bachelor’s Degree in related Information Technology disciplines; Additional professional/technical qualifications will be advantageous.
• At least 6 years’ experience in relevant Banking/Investment Banking / Information
• Technology with functional and system knowledge on Investment and Wealth
• product (ie. Insurance, Funds, Bonds, Unit Trust, Structure Deposit & etc).
• Proficient in Ms SQL platform, Dot Net and React JS programming.
• Investment & Wealth / MS-SQL,.net, SQL, Open systems, Windows / Wealth
• Management
• Experience in design, development, testing, implementation , support and
• documentation of applications according to change requests and project
• requirements.
• Experience in Agile and DevOps practices.
• Senior person in the team with experience providing guidance to junior developers (Good to have with team lead experience).

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Welcome to UOB Careers!

Together, Let’s Build the Future of ASEAN

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.
Explore career opportunities with us today.

About Us

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site