LATAM - Key Account Manager

Join our Sales team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Key Account Manager

Department: Beaty in Mexico (work 3 days onsite)

Work Location: Mexico City, Mexico

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

The Key Account Manager is a very important collaborator within the sales team, responsible for developing, strengthening and maximizing the value of the company's key accounts by building long-term relationships with customers, implementing joint business plans and executing commercial strategies that drive profitable growth, customer satisfaction and sustainable achievement of corporate goals, responsibly using company resources to develop and implement strategic solutions to achieve the short, medium, and long-term goals of key customers.

• Reports directly to the National Sales Manager in Mexico and collaborates within a team environment, combining advanced commercial expertise, strategic thinking, and a strong customer and results-oriented mindset.

• Develops and executes business plans tailored to each key customer.

• Achieves sales, profitability, and growth targets.

• Identifies opportunities for growth and market expansion within key accounts.

• Drives new business development opportunities by understanding market trends, expanding product and service offerings, and uncovering new revenue streams.

• Maintains a broad strategic vision to strengthen and expand commercial relationships with customers.

• Develops Annual Joint Business Plans (JBPs) with key accounts.

• Manages and analyzes key performance indicators, including sales, inventory levels, product turnover, margins, profitability, and overall business performance.

• Identifies expansion opportunities through new product categories, promotional activities, and distribution channels.

• Maintains strong customer knowledge, including consumer objectives, needs, and satisfaction with company products and services.

• Creates strategic plans to achieve business objectives and establishes metrics to measure commercial success.

• Collaborates closely with cross-functional teams, including Sales, Marketing, Operations, Finance, and Customer Service, to ensure exceptional customer support and satisfaction.

• Provides leadership and direction to drive team performance and achieve company goals.

• Effectively manages and resolves internal and external conflicts, fostering strong, long-term customer relationships.

• Monitors and analyzes assigned account performance, identifying opportunities and risks.

• Prepares reports, presentations, and business reviews for customers and company leadership, providing insights and recommendations that support strategic decision-making.

• Conducts market analysis and research to better understand industry trends, customer needs, and business opportunities.

• Performs competitive analyses, monitors market dynamics, and gathers intelligence to develop effective business strategies, plans, and growth initiatives.

Skills needed to be successful in this role:

• Sales analysis and KPIs.

• Interpretation of market data.

• Advanced Excel, Power BI, or BI tools.

• Budget management.

• Basic financial analysis (P&L).

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales or related career.

• 3 + years of experience as KAM in Account Management of department stores such as Liverpool, Sears, Palacio de Hierro, Coppel, Suburbia and Sanborns.

• Advanced English (oral and written).

• Advanced Microsoft Office, CRM (Customer Relationship Management).

• Knowledge of distribution channels and digital markets.

• Strategic negotiation, analytical thinking, financial management, transversal leadership and management of complex accounts.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.

About Us

​Why Join Helen of Troy?

We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best-in-class capabilities in every corner of our company.

We cultivate careers and celebrate our shared success as we create long-term sustainable value together.​

With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy.

#WeAreHelenofTroy #Elevating Lives #SoaringTogether