Lead Assistant Manager-Back Office-Policy Administration

Knowledge of the function, process and systems Ability to use the desktop computer systems Coaching and feedback ability Strong written and verbal communication Strong sense of urgency Knowledge of the US insurance industry Strong data comprehension skills – read and carefully interpret business Manage teams and ensure service level targets are met Motivate team members and control attrition Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations. Provide inputs on process and system to the team members. Client interaction, where required at the level of Supervisors Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards. Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy Effectively manage queue and balancing of work loads Graduate