Lead Care Manager - High Desert

About Us Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services. The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well-being. With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person-centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands-on experience. Today, HHN stands as a vibrant embodiment of community-centric healthcare, continually adapting to meet the changing needs of those we serve. Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths towards improved health outcomes and a brighter future for all. Areas Covered High Desert, San Bernardino, Victorville Job Description Lead Care Manager (ECM) – Hybrid Role Heritage Health Network (HHN) Join Heritage Health Network and make a meaningful impact in your community as a Lead Care Manager supporting members through our Enhanced Care Management (ECM) program. This is a hybrid position (2 days remote, 3 days in the field) , giving you the flexibility to work from home while building strong, in-person connections with members across High Desert regions. Key Responsibilities Serve as the primary point of contact for members and coordinate their care Develop and manage personalized care plans with members and providers Collaborate with healthcare teams and community resources Support members through education, advocacy, and engagement Identify and address gaps in care Maintain accurate, timely documentation Requirements Experience in care or case management (community-based preferred) Knowledge of Medi-Cal and ECM strongly preferred Strong communication and interpersonal skills Ability to work in a team-oriented environment Willingness to travel within Orange County Bilingual (English/Spanish) preferred Benefits Medical, dental, and vision insurance Paid time off + holidays Competitive pay + quarterly bonuses Hybrid work flexibility Growth and advancement opportunities Be part of a mission-driven team making a real difference. Apply today!