Lead Consultant – Service Delivery

About Kurtosys: Data/content publication platform for asset & wealth managers. Founded 2002, ISO-27001 certified, 4 global offices. The role: Own delivery execution for support & managed services (reporting + digital), leading a team growing into 24/5 across APAC/EMEA/US. Suits a senior technical support specialist, systems/integration engineer, solutions engineer/implementation consultant, or software engineer, comfortable operating tactically now, with ambition to grow into strategic leadership role over time. What you'll do: Own support delivery end-to-end; keep the service desk within SLA, Personally diagnose and resolve escalated technical issues, Triage and escalate cases, gathering client requirements, Build triage/escalation/trend-analysis practices, incl. AI-assisted tooling, Be the senior escalation point for at-risk clients and aging work, Drive managed-services optimisation (process, tooling, solution design), Partner with product/engineering on self-service opportunities, Report efficiency gains to leadership, Coach and develop the team; grow into leadership-group involvement over time. What you need: 7–10 yrs in technical support, systems/integration engineering, solutions engineering, or software engineering (SaaS/technical environment), Proven end-to-end ownership of technical delivery, Hands-on: SQL, JSON/XML/CSV, APIs, integrations, Coaching aptitude and interest in growing into people leadership, Strong communicator, detail-oriented, proactive escalator, Improvement-minded. Nice-to-have: Multi-region SaaS support (24/5), Asset/wealth management background, AI/automation in support. If you're the person who gets pulled in when things get hard and loves being the one to solve it, we want to hear from you. Apply now and let's build something great together!