Lead: Consulting & Solutions Delivery
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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The Lead: Consulting & Solutions Delivery is responsible for leading and developing Syspro’s consulting and solutions delivery capability within the United Kingdom. The role ensures that consulting engagements consistently deliver high-quality customer outcomes while supporting the services organisation's commercial and strategic objectives. Working within Syspro’s global services framework, the role establishes and maintains the regional consulting delivery standards, practices, and capabilities required to support successful implementation and consulting engagements. The role focuses on strengthening consulting capability, improving customer engagement, and ensuring that consulting services deliver measurable business value to customers.
The Lead works closely with the Lead: Project Management, who owns project execution and PMO operations, while this role focuses on consulting capability, solution delivery quality, and customer value realisation.
A key part of the role is building strong relationships with customers and internal stakeholders, ensuring that consulting engagements align with customer business objectives and support long-term platform adoption.
Operating in a dynamic services environment, the role also provides change leadership, helping consulting teams and customers adapt to evolving delivery models, new product capabilities, and organisational initiatives.
Ultimately, this role ensures that Syspro’s UK consulting services remain customer-centric, commercially sustainable, and aligned with global consulting best practices, strengthening both delivery quality and the overall customer experience.
Minimum Level of Education
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field.
- MBS or equivalent postgraduate management qualification
Minimum Experience
- 10–15+ years of experience in professional services or consulting delivery within enterprise software environments
- At least 5 years of leadership experience managing consulting or solutions delivery teams.
- Proven track record improving consulting delivery quality, team capability, and customer outcomes.
Beneficial Experience
- Experience implementing Syspro or comparable ERP platforms.
- Experience working in structured implementation frameworks within complex delivery environments.
- Experience working in regional consulting leadership roles within global organisations.
Special Skills and Knowledge
Consulting Leadership:
- Strong expertise in enterprise software consulting and solution delivery.
Customer Engagement:
- Ability to build trusted relationships with customers and effectively manage complex engagement dynamics.
Commercial Acumen:
- Understanding of services economics, including utilisation, pricing models, and margin management.
Regional Consulting Leadership
- Lead and develop Syspro’s UK consulting and solutions delivery capability, ensuring high standards of consulting quality and customer engagement. ·
- Provide leadership, mentoring, and support to Solutions Consultants and consulting team members across the UK region. ·
- Foster a high-performing consulting culture focused on accountability, collaboration, and customer success.
- Support career development, performance management, and skills growth within the consulting team.
Customer Engagement & Value Creation ·
- Build strong relationships with key customers and stakeholders to ensure consulting engagements deliver measurable business outcomes. ·
- Act as a senior escalation point for complex or sensitive consulting engagements. ·
- Ensure consulting teams engage effectively with customers to understand business challenges and align solutions accordingly. ·
- Promote a proactive, transparent, and responsive approach to customer communication throughout consulting engagements. ·
- Work with Sales and Customer Success teams to position consulting services as a strategic driver of customer value and solution adoption.
Consulting Capability & Delivery Quality ·
- Ensure consulting engagements maintain high delivery standards and follow established consulting practices and solution design principles. ·
- Provide guidance and support to consulting teams during complex solution design and implementation activities.
- Encourage consistent consulting approaches that improve delivery quality and reduce risk. ·
- Support regional consulting teams in addressing delivery challenges and improving overall engagement outcomes.
Consulting Methodology & Delivery Standards ·
- Ensure adoption and consistent application of SYSPRO’s IDEAL implementation methodology across consulting engagements. ·
- Collaborate with the Lead: Project Management to ensure alignment between consulting methodology and project governance practices. ·
- Contribute to the continuous improvement of consulting frameworks, delivery approaches, and implementation standards. ·
- Support the development and adoption of consulting best practices that improve delivery consistency across the region.
Commercial Performance & Services Economics ·
- Monitor consulting performance indicators including billable utilisation, delivery efficiency, and services margin performance. ·
- Provide guidance on consulting scope management and engagement structuring to support sustainable commercial outcomes. ·
- Review services performance trends and identify opportunities to improve delivery efficiency and consulting value creation. ·
- Contribute to regional services planning and forecasting activities.
Resource & Capability Development ·
- Partner with Global Consulting Services Operations and regional leadership to plan consulting capacity and skills development within the UK team. ·
- Strengthen the Solutions Consulting capability by ensuring consultants possess strong functional, technical, and industry expertise. · I
- dentify training requirements and support ongoing professional development across the consulting organisation. ·
- Encourage continuous learning and the development of specialist consulting expertise.
Change Leadership ·
- Provide leadership and guidance during organisational or operational changes impacting consulting delivery. · Support consulting teams and customers through evolving delivery models, new product capabilities, and services transformation initiatives. ·
- Help ensure organisational change initiatives are implemented effectively within the consulting team. · Promote a culture of adaptability, resilience, and continuous improvement.
Internal Collaboration & Strategic Alignment ·
- Ensure the UK consulting team aligns with global consulting services standards, methodologies, and strategic initiatives.
- Provide input into global services initiatives and share regional insights that support broader organisational improvement.
- 25 days annual leave + public holidays
- Hybrid working environment (2-3 office days, determined by distance to the office)
- 5% Employer pension contribution
- Private Health Insurance
- Death in Service Benefit equal to 4x salary
- Group Income Protection scheme
- Health Cash Plan
- Employee Assistance Programme
- Cycle to Work Scheme
- Bonus / Commission Payments
- Enhanced Maternity & Paternity Package