Lead Engineer, IT Applications

Key Responsibilities Jira Cloud Administration & Development

• Administer Jira Cloud projects, users, groups, roles, and permissions.
• Configure workflows, issue types, custom fields, screens, schemes, and project settings.
• Create and manage JQL filters, dashboards, reports, and automation.
• Develop Jira customizations using ScriptRunner for Jira Cloud where required.
• Work with Jira REST APIs, webhooks, and integrations.
• Troubleshoot Jira configuration, automation, and integration issues.
• Provide L2/L3 technical support for Jira Cloud.
• Support Jira Data Center to Cloud migration activities.
• Perform regular Jira administration, housekeeping, and platform improvements.

Confluence Cloud Administration & Development

• Administer Confluence Cloud spaces, users, groups, and permissions.
• Create and manage spaces, pages, templates, page layouts, and permissions.
• Configure and maintain Confluence Cloud settings and user access.
• Support Confluence migrations and space-level migration activities.
• Develop solutions to improve Confluence usability and content management.
• Troubleshoot access, permission, and integration-related issues.
• Provide L2/L3 technical support for Confluence Cloud.
• Perform regular administration and housekeeping activities.

Integrations & Automation

• Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications.
• Work with REST APIs, webhooks, authentication, and JSON.
• Configure Jira and Confluence automation based on business requirements.
• Troubleshoot integration failures and coordinate with vendors/Atlassian Support when required.

Required Skills

• Strong hands-on experience with Jira Cloud and Confluence Cloud administration.
• Good knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation.
• Good knowledge of Confluence spaces, permissions, templates, and page management.
• Experience with Jira REST API and webhooks.
• Experience with ScriptRunner for Jira Cloud is preferred.
• Knowledge of JSON, APIs, authentication, and integrations.
• Experience with Jira/Confluence Cloud migration.
• Strong troubleshooting and problem-solving skills.
• Experience providing L2/L3 technical support.

Experience

• 5+ years of experience in Jira and Confluence administration/development.
• Strong hands-on experience with Jira Cloud and Confluence Cloud.
• Experience supporting enterprise environments and production systems.
• Good experience working directly with business teams and customers.

Key Competencies

• Strong ownership and problem-solving skills.
• Good communication and stakeholder management.
• Ability to handle multiple support and enhancement activities.
• Ability to work independently and collaboratively.
• Strong analytical and troubleshooting skills.
• Good documentation and knowledge-sharing skills.