Lead, Government Liaison [RID-00661]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

The Lead, Government Liaison is responsible for managing Setel's relationships and engagements with federal and state ministries, government agencies, and public sector stakeholders relevant to the company's fuel and non-fuel businesses. The role serves as Setel's primary government relations focal point, translating policy developments into business implications, coordinating government engagements and submissions, and supporting the resolution of issues requiring government alignment or intervention.

In this role you will:

• Manage relationships with relevant federal and state ministries and agencies, including KPDN, MOF and MOT, as well as other government bodies whose mandates impact Setel's business verticals.
• Serve as the primary point of contact and government relations officer for all ministerial and agency engagements, coordinating correspondence, submissions, follow-ups, and ensuring consistent representation of Setel's position.
• Monitor government policies, subsidy frameworks, and legislative developments, e.g. fuel pricing and targeted subsidy mechanisms, and translate their implications into clear and actionable briefs for internal stakeholders.
• Coordinate and manage the company's responses to ministerial requests, consultations, and information requirements, ensuring submissions are accurate, timely, and aligned with Setel's position.
• Prepare leadership for ministerial meetings, dialogues, site visits, and official engagements, including briefing materials, engagement planning, and protocol coordination.
• Facilitate the resolution of operational or business issues requiring government intervention, clarification, or approval to support timely execution of business activities and field execution.
• Maintain and track internal records of government engagements, commitments, undertakings, and follow-up actions to ensure accountability and closure.
• Liaise with PDB and the broader PETRONAS Group where required, coordinating government-related responses and positions to ensure alignment across the wider ecosystem.
  
  

You're a great fit if you have:

• Bachelor's degree in Public Policy, Political Science, Law, Business Administration, Economics, Communications, or a related discipline.
• Minimum 8–12 years of relevant experience in government relations, public affairs, policy, stakeholder management, corporate affairs, or related functions.
• Experience engaging with federal and state ministries, government agencies, regulators, or public sector stakeholders in Malaysia.
• Experience managing government engagements, policy-related matters, consultations, submissions, or institutional stakeholder relationships.
• Experience in regulated, policy-sensitive, or government-linked industries (e.g. energy, mobility, telecommunications, financial services, infrastructure, or GLC environments) would be an advantage.
  
  

Technical/Functional :

• Strong understanding of Malaysia's government structure, public policy development, and stakeholder landscape.
• Ability to analyse policy developments and assess business implications.
• Strong stakeholder management and relationship-building skills with government and public sector stakeholders.
• Experience coordinating cross-functional inputs and managing formal submissions or engagements.
  
  

Leadership/ Behavioral Skills

• Confidentiality: Ability to handle sensitive information with confidentiality.
• Analytical Thinking
• Business Development
• Decision Making and Judgement
• Effective Communication
  
  

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
  
  

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours.
• Relax and unwind at the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sport activities, and other events for sharing and bonding.
  
  

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.