Lead HR Services Administrator

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance We are seeking a detail-oriented and proactive Senior HR Operations Administrator to support complex employee lifecycle processes across a fast-paced global HR environment. In this role, you will serve as a trusted partner to employees, managers, and HR stakeholders by ensuring HR transactions are executed accurately, efficiently, and in compliance with company policies and regulatory requirements. You will play a key role in maintaining data integrity, resolving operational issues, supporting lifecycle events for employees and contingent workers, and contributing to process improvements that enhance service quality and operational excellence. What we are looking for Key Responsibilities Deliver end-to-end HR operational support for employee and contingent worker lifecycle activities, including hires, onboarding, conversions, job changes, transfers, promotions, and offboarding. Execute Workday transactions accurately and on time, maintaining a strong focus on data quality, compliance, and audit readiness. Serve as a key operational point of contact for managers, employees, and new hires on HR processes and lifecycle transactions. Manage contingent worker processes, including onboarding, extensions, conversions, and offboarding, in partnership with relevant stakeholders. Ensure HR operations are delivered in alignment with global standards while meeting India-specific legal, regulatory, and business requirements. Maintain accurate employee records and support data corrections, documentation, and recordkeeping requirements within HR systems. Partner closely with Payroll, HRBPs, HRIS, Procurement, and other cross-functional teams to ensure smooth execution of lifecycle events. Identify process gaps and support continuous improvement initiatives to enhance efficiency, consistency, and service quality across HR operations. Monitor transaction quality and operational risks, escalating issues as needed to protect compliance and service continuity. Support onboarding activities and help deliver a seamless employee and manager experience during key lifecycle moments. Assist in preparing HR operational data and reports to support tracking, audits, and informed decision-making. Contribute to regional HR initiatives and process changes by helping implement new procedures, tools, and best practices. Knowledge, Skills, and Attributes Demonstrates in-depth understanding of HR operations and complex employee lifecycle processes, including onboarding, job changes, offboarding, and contingent worker administration, with the ability to apply sound judgment and deliver consistent operational excellence. Strong working knowledge of the Workday HCM system, with the ability to independently manage transactions, maintain data integrity, and navigate complex process scenarios with accuracy and efficiency. Solid understanding of HR compliance, documentation, and audit requirements, with a disciplined approach to risk mitigation, process adherence, and quality execution. Advanced organizational, analytical, and problem-solving skills, with the ability to manage competing priorities, identify risks, and escalate issues with appropriate judgment and urgency. Strong communication and stakeholder management skills, with the ability to collaborate effectively across managers, employees, Payroll, HRBPs, HRIS, and cross-functional partners in a fast-paced global environment. Academic Qualifications and Certifications: High School Certification or related qualifications . Completion or working towards completion of a diploma or degree in a Human Resources field or similar is highly beneficial. Required experience: Demonstrated experience supporting HR operations, shared services, or HR administration in a regional or global environment. Hands-on experience managing employee lifecycle activities, including onboarding, job changes, offboarding, and contingent worker support. Experience processing HR transactions in Workday or a similar HRIS, with a strong focus on accuracy, data integrity, and timely delivery. Experience working in a high-volume operational environment while maintaining compliance, documentation standards, and service quality. Proven ability to collaborate with Payroll, HRBPs, HRIS, and other stakeholders to support smooth execution of HR processes. Experience identifying process issues and contributing to workflow improvements that enhance operational efficiency and employee experience #3117 Compensation Pay Range This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $56,100.00 - $80,200.00. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.