Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits
Pension
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Role Summary
We are seeking an experienced and highly organized Change & Release Manager to lead / govern end-to-end Change and Release Management activities across the Identity & Access Management (IAM) portfolio. The ideal candidate should possess extensive experience in ITIL-based Change and Release Management, strong stakeholder management skills, and solid functional knowledge of IAM technologies including Privileged Access Management (PAM), Secret Management, PKI/Certificate Management, Active Directory Services, ARC, and related identity platforms.
The role is responsible for planning, tracking, coordinating, governing, and successfully delivering production changes and releases while ensuring compliance, minimal business disruption, and successful stakeholder communication. The individual will act as the primary liaison between engineering teams, operations teams, business stakeholders, CAB members, vendors, and leadership to ensure smooth, well-governed, and successful delivery of IAM initiatives.
Your Primary Responsibilities:
Own and govern the end-to-end lifecycle of Change Requests and Releases across the IAM portfolio, ensuring timely planning, review, approval, implementation, validation, and closure in accordance with organizational Change and Release Management processes.
Review and assess change requests for completeness, technical impact, implementation approach, risk assessment, rollback plans, testing results, and required approvals to ensure deployment readiness and minimize operational risk.
Plan, coordinate, and manage release schedules, deployment calendars, maintenance windows, and production implementations across IAM platforms including PAM, Vault, PKI, Active Directory (AD), ARC, and related security services.
Act as the primary point of coordination between application teams, infrastructure teams, security teams, operations teams, business stakeholders, vendors, and leadership to ensure successful execution of all planned changes and releases.
Coordinate and present changes during Change Advisory Board (CAB) meetings, providing visibility into implementation plans, business impacts, risks, mitigation strategies, deployment schedules, and rollback procedures while securing timely approvals.
Ensure all change and release records contain complete and accurate documentation, including implementation plans, test results, validation reports, risk assessments, rollback plans, approvals, deployment evidence, and post-implementation review artifacts.
Manage production deployments and release execution activities, ensuring releases are implemented successfully with minimal business disruption, adherence to SLAs, and effective issue resolution during implementation windows.
Coordinate with internal and external vendors to track deliverables, support release activities, manage dependencies, mitigate risks, and ensure commitments are delivered within agreed timelines and quality standards.
Drive release readiness reviews, Go/No-Go assessments, post-implementation reviews, and lessons-learned sessions to improve deployment quality, operational stability, and release governance.
Maintain audit-ready records, evidence repositories, and compliance documentation to support internal audits, external audits, regulatory requirements, and enterprise governance standards.
Own Change & Release Management KPIs and operational metrics, including Change Success Rate, Failed Changes, Emergency Changes, Release Success Rate, Deployment Compliance, and SLA Adherence, while driving process optimization, automation, governance enhancements, and continuous improvement initiatives.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Bachelor's degree preferred or equivalent experience
Talents Needed For Success:
Minimum of 7 years of experience in IT Change and Release Management.
Strong understanding of IAM platforms and services.
Strong knowledge of ITIL Change, Release, and Incident Management processes.
Experience handling enterprise-level production changes and releases.
Excellent coordination and stakeholder management skills.
Experience working with multiple application teams and vendors.
Strong documentation, presentation, and governance capabilities.
Ability to manage multiple high-priority releases simultaneously.
ITIL Foundation or ITIL Managing Professional Certification is preferred
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.