Lead - Knowledge Management 3

Lead - Knowledge Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description The Lead – Offerings Enablement & Knowledge Management owns the operating model that connects Genpact’s offerings, GTM content, knowledge architecture, AI-enabled recommendations, and sales execution into a unified growth engine. The role partners with Service Lines, Capability teams, Sales, Solutioning, Marketing, Partnerships, and Growth leadership to improve GTM readiness, seller effectiveness, knowledge quality, offering governance, and measurable business impact. Big focus is on Genpact’s Advanced Technology Solutions, and this team is a key enabler that helps Genpact go to market with these. This role exists to ensure Genpact consistently knows what it sells, how it sells it, and how it scales it. The Lead connects offerings, knowledge, AI, analytics, and seller execution into a repeatable growth engine that improves GTM readiness, increases content reuse, strengthens knowledge quality, accelerates seller productivity, and drives measurable pipeline and revenue impact. You will lead a team of offerings & knowledge experts and would be responsible for their growth as well as the growth and visibility of this team. Key Responsibilities Offerings Strategy & Governance : Define offering standards, entry criteria, lifecycle governance, portfolio rationalization, and mechanisms for refresh, repositioning, or retirement. GTM Readiness & Commercialization : Own the e2e process of driving gold-standard first-call decks, battlecards, two-pagers, POVs, outreach, launch communications, Offering Hub publication, and SFDC alignment. Tie insights from ‘what we are selling’, ‘industry specific nuances’, and ‘what we are selling’ and derive insights around whitespaces that can help grow accounts. Campaign Enablement : Enable proactive campaigns across the organization with offerings & knowledge embedment, GTM readiness to ensure campaigns are driven to the desired outcomes Knowledge Management : Own knowledge architecture, taxonomy, quality, content lifecycle, SME capture, repository hygiene, discoverability, and reuse across sales and front-end teams. AI & Agentic Enablement : Scale AI-enabled seller experiences, recommendation engines, AI/agentic workflows, adoption governance, and quality assurance across Growth Operations. Governance : Establish monthly governance with business around knowledge & offerings performance across offering traction, adoption, content utilization, pipeline influence, conversation tracking, bookings, and leadership decisioning. Team Leadership & Operating Model : Lead the Offerings Enablement and KM teams; set priorities, SLAs, governance routines, escalation paths, quality standards, and capability-building plans. Experience & Success Profile · 12+ years of experience across sales enablement, knowledge management, GTM strategy, consulting, program management, business operations, product marketing, or transformation. · Understanding of Advanced Technology Solutions, AI, and Agentic AI is desirable · MUST HAVE: Strong exposure to AI, Agents & Workflows, tying technology to business needs & outcomes · Strong executive stakeholder management across Service Lines, Sales, Solutioning, Marketing, Partnerships, AI teams, and Growth leadership. · Proven ability to build scalable operating models, governance mechanisms, dashboards, and cross-functional delivery rhythms. · Strong understanding of B2B professional services, offering commercialization, seller enablement, knowledge platforms, and AI-enabled sales transformation. · Demonstrated ability to lead teams, drive adoption, translate strategy into execution, and connect enablement efforts to measurable business outcomes. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing Certifications ITIL Foundation - AxelosAxelos, PMP - UdemyUdemy, Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ) Required Skills Automation Technology, Content Strategy, Knowledge Process Outsourcing, Sourcing Management Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Knowledge Management Remote Type - Hybrid Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.