Lead Life Cycle Engineer/ Expert/ Specialist(Routing &Switching,QOS+ IPSEWC+FW,SDWAN)

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. What You Will Do Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay. Manage and maintain the operational integrity of the company's security and data networks. Will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Precipitating in the planning, deployment, and delivery of network-related projects including the elements of global SD-WAN deployment. Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized. Schedule updates for customer services. Participate in meetings and reviews with customers, providing reports on the performance and projects. Manage customers’ configurations and execute changes or developments in their network or applications. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers’ technical inquiries as well as service-related inquiries. Provide insights and recommendations regarding customers’ networks and their optimization. Support knowledge sharing and training, both internally and with customer teams. Design and Deployment of the SD-WAN Versa (preferred) & Versa and WAN optimization technologies for efficient delivery of the application data across LAN and WAN. Articulating the benefits of SITA SD-WAN solution to clients. Day to Day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies. Providing technical demonstrations and use cases of the system. Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods. Accountable for the technical areas of proposals submitted to SITA customers (Tier 3, Tier 4). Build customer service configuration as per customer service request form for SDWAN overlay. Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps. Define, and conduct the service acceptance tests. Chair the service activation/migration conference drive network change guideline/migration runbook and provide the service acceptance report. On-call support around the clock. Qualifications Who You Are At least 8-10 years of experience in the Information Technology / Telecom Industry. Proven track record in producing, communicating, and documenting successful technical customer solutions. Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN). Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience. Must have strong experience with Complex Routing & Switching Environments. Will be an addon to have skills in Virtualization Technologies. Ability to work independently is critical. Experience in implementing patches. Strong troubleshooting and problem-solving skills. Strong Customer Support and interpersonal skills are required. Degree or equivalent experience in Engineering or Computer Technologies. Change management/ Project Management knowledge along with ITIL knowledge. Be autonomous and agile in changing environments, with a sense of initiative and proactivity. Strong communication & Analytical skills. Quality and process-oriented. Attention to detail, understanding of process interlocks and dependencies Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset One or more additional certifications are required: Versa Certified SD-WAN Associate (VNX100) Versa Certified Administrator - SD-WAN Specialist VNX300 Versa Networks secure SD-WAN Practitioner (VSDP) Cisco 300-415 ENSDWI /CCNP/CCDP/CCIP, ITILV3 Tech Stack: MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunneling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation