Lead Patient Access Scheduler, WCI Support Communications, FT, 9A-5\:30P

Job Description - Lead Patient Access Scheduler, WCI Support Communications, FT, 9A-5:30P (163399) Our compensation guidelines for internal transfers are as follows: Transfers from one job to the other, where the grades are the same, are considered lateral transfers, and there are no salary increases. Transfers to jobs in lower grades will result in a decrease in pay. Transfers to jobs in a higher pay grade usually results in a promotional increase. No pay action will put the employee above the salary range maximum. Lead Patient Access Scheduler, WCI Support Communications, FT, 9A-5:30P - 163399 Description Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Qualifications Degrees: High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or experience required. Additional Qualifications: For internal staff: A minimum of 2 years Patient Access experience. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months. Exceeds departmental KPIs. Maintains a positive attitude, is self-motivated, and encourages others. Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed. For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years‘ Patient Access/Leadership experience in lieu of degree. Complete and successfully pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Understanding of insurance contracts and scheduling guidelines/protocols. Experienced in Microsoft Office products and EMR applications. Knowledge of medical terminology. Bilingual English, Spanish/Creole. Minimum Required Experience: 2 Years Job Clerical Primary Location Remote Organization Baptist Health Herbert Wertheim Cancer Institute Schedule Full-time Job Posting Oct 13, 2026, 4:00:00 AM Unposting Date Ongoing Pay Grade T26 EOE, including disability/vets For Patients & Visitors Appointments Pre-registration Find a Baptist Health Doctor Find Classes & Events Health Services Health Topics A to Z Hospitals & Facilities International Patients Online Bill Pay Volunteers News & Announcements Baptist Health Locations Baptist Hospital Baptist Children's Hospital Doctors Hospital Homestead Hospital Mariners Hospital South Miami Hospital West Kendall Baptist Hospital Miami Cardiac & Vascular Institute Search All Express & Urgent Care Centers Search All Diagnostic Centers Search All Primary Care Locations For Professionals For Employees For Physicians For Vendors For Alumni About Us About Baptist Health South Florida Contact Us Giving How We Perform For Physicians For Nurses For Employees Baptist Health is committed to providing reasonable accommodation to applicants with disabilities. If you want to apply for an open position and need an accommodation to complete the electronic employment application, please contact Human Resources at for assistance. 786-596-2290 Baptist Health South Florida is an Equal Employment Opportunity employer. Baptist Health prohibits any form of unlawful harassment or discrimination against applicants for employment or employees on the basis of race, color, religion, ancestry, sex, gender identity, gender expression, pregnancy, national origin, age, marital status, familial status, military/veteran status, disability status, genetic information with respect to the applicant or employee, sexual orientation, or any other classification/characteristic protected by applicable federal, state or local law. Notice of Privacy Practices Website Privacy Policy Terms of Use Sitemap