Lead Product Success Manager

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. What's in it for you? Shape the future of Product in Australia Be the first Product Success leader in the region, with the opportunity to build strong connections between local business needs and global product strategy. Influence at a senior level Work closely with Product leadership and regional executives, becoming the trusted voice of Product across the Australian business. Grow your career, your way Access Elev8 leadership programmes, tailored learning and development, and ongoing opportunities to expand your expertise and impact. Work globally, make an impact locally Collaborate with Product, Engineering and Commercial teams across multiple countries while driving meaningful outcomes for Australia and India. What we offer: 💰 $180,000 - $185,000 base salary 🌴 35 days annual leave, plus the option to purchase up to 5 additional days 🚀 Elev8 high-performance programmes and tailored learning & development initiatives 📚 Professional development books, e-books and podcasts 💆‍♀️ $750 annual wellbeing allowance 🧠 Unmind membership with therapy, coaching and wellbeing support 🏅 Appreci8 recognition programme with monetary rewards 🎉 Moments That Matter milestone bonuses 🛍️ Discounts across hundreds of leading retail, travel, hospitality and lifestyle brands Your Role in our Mission As the Lead Product Success Manager, you'll be the crucial link between our regional Business Units and the global Product & Engineering teams. You'll become the trusted product authority for the region, ensuring strong alignment around our product vision, roadmap and priorities. Through your expertise and influence, you'll help regional teams understand the "why" behind product decisions while ensuring local market needs, customer insights and opportunities are represented within the global Product organisation. As the first dedicated Lead Product Success representative in Australia, you'll serve as the primary regional voice of Product, providing local teams with a trusted product expert who can confidently represent strategy, priorities and roadmap decisions while advocating for regional business needs. This is a senior individual contributor role that requires confidence, commercial acumen and the ability to influence senior leaders across a global organisation. Flexible Hybrid Working Our Sydney office is yours to use as much as you'd like. As a minimum, you'll work from our Sydney office every Tuesday and Thursday. As part of a global Product team, you'll also collaborate with colleagues in the UK, Bulgaria and India. This means working later hours one to two days per week, typically from 2pm to 10pm Sydney time, to ensure meaningful overlap with international teams. Some of Your Responsibilities & Core Duties will include: Product Expertise & Business Unit Success Act as the primary product partner and trusted point of contact for regional Business Units on all product-related matters. Develop and maintain deep platform expertise, becoming the recognised authority on product capabilities and solutions. Own roadmap communication with regional teams, translating priorities, trade-offs and decisions into clear, confident messaging. Drive alignment between regional needs and global product strategy by gathering, synthesising and communicating customer feedback, opportunities and requirements. Manage and help prioritise the regional backlog, including incidents, opportunities and change requests. Provide product and commercial guidance to support customer success, product adoption and business outcomes. Represent Product confidently in both internal and customer-facing discussions. Building Relationships & Creating Alignment Build trusted relationships with regional leaders through your product expertise and commercial understanding. Develop strong partnerships across Commercial, Customer Success, Marketing, Operations and Product teams. Understand the needs of SMB, Mid-Market and Enterprise customers and translate these into meaningful product discussions. Support regional go-to-market activities and product adoption initiatives. Lead regular business reviews, alignment forums and knowledge-sharing sessions. Represent product decisions with confidence, managing expectations and balancing competing priorities when necessary. Continuous Improvement & Global Scale Find opportunities to strengthen collaboration, communication and knowledge sharing between regional teams and the global Product organisation. Develop scalable frameworks, processes and standards that support successful product rollouts and adoption. Share market insights, findings and success stories across the wider Product Success community. Drive initiatives that improve operational effectiveness, transparency and business outcomes. The Experience and Key Skills you will have: Relevant experience in Product Success, Product Operations, Product Enablement, Product Adoption, Technical Customer Success, Product Strategy & Operations, or a similar product-focused role within a SaaS or technology environment. Demonstrated experience developing deep end-to-end product expertise and advising teams and senior leaders on capabilities, solutions and adoption. Proven ability to communicate product roadmaps, prioritisation decisions and trade-offs clearly and confidently. Strong experience building credibility and influence with senior business leaders through expertise and commercial understanding. Commercial acumen with the ability to understand customer needs, market dynamics and business challenges. A solid understanding of Product Management principles and ways of working. Experience representing product strategy and roadmap decisions within complex matrix organisations. The ability to operate autonomously, influence without authority and balance regional and global priorities. A proactive mindset with a track record of driving meaningful improvements. Exceptional communication, relationship-building and influencing skills. The Interview Process: Initial interview with the Senior Talent Acquisition Partner, Australia 1st stage online interview with Director of Product Operations and Product Operations Manager (tbc) Case study assessment task and final stage interview (face-to-face in our Sydney office) with our Chief Product Officer and Managing Director, Australia At Reward Gateway | Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work.