Lead Qualification Specialist

JOB DUCK IS HIRING A LEAD QUALIFICATION SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a highly professional and customer-focused Lead Qualification Specialist to serve as the first point of contact for potential clients. This role is ideal for someone who enjoys building connections, asking thoughtful questions, and helping people navigate important legal matters with confidence and care. You will manage a high volume of inbound and outbound communications, qualify leads, schedule consultations, and ensure every prospective client receives a positive experience. Success in this position comes from being organized, empathetic, persuasive, and committed to providing exceptional service while maintaining efficiency in a busy legal environment.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM PST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Deliver a positive and professional client experience throughout the intake process
• Ensure timely follow-up with prospects and clients
• Track and maintain lead information within the CRM
• Schedule consultations and case evaluations
• Maintain ongoing communication with prospective clients
• Conduct initial client intake conversations
• Follow up with existing and uncontacted leads
• Participate in coaching and training sessions
• Qualify leads based on established criteria
• Manage and organize email communications
• Perform data entry and update client information
• Transfer calls to appropriate team members when necessary
• Contact potential new clients who submit contact forms and website inquiries
• Answer and manage incoming phone calls

What We’re Looking For:

• Minimum 1 year of experience working as an Intake Specialist (preferably in a law firm)
• Sales, intake, customer service, or client-facing experience required
• Comfortable working with a high-volume phone environment
• Exceptional customer service skills
• Strong active listening abilities
• Ability to build rapport quickly
• Confident and professional phone presence
• Strong lead qualification capabilities
• Effective questioning and probing techniques
• Excellent verbal and written communication in both English and Spanish
• Ability to follow instructions and established processes
• Strong organization and multitasking skills
• Empathetic approach to client interactions
• Sales and relationship-building mindset
• Ability to manage a high volume of follow-ups
• Receptive to coaching and feedback
• Accurate data entry and documentation skills
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1,142 USD to 1,220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.