Lead Quality Assurance Analyst (Bilingual English-French)

Explore Your Next Role at Sapiens Jobs Senior Location Bangladore, India Working Model Fulltime, Hybrid Req ID 12345 Add to my Favorites Copy Link Req ID: 56388 Location: Title: Lead Quality Assurance Analyst (Bilingual English-French) Location – Canada / Remote Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery. This position will be part of Sapiens’ Life and Pension Insurance division, for more information about it, Click here . Responsibilities Test Strategy & Planning Define and implement comprehensive test strategies for manual and automation testing across modules. Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans. Plan and estimate QA efforts during sprint planning and release cycles. Ensure alignment with QA best practices, design patterns, and organizational standards. Test Execution & Platform Oversight Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases. Validate end-to-end workflows across integrated modules and shared services. Coordinate system-level testing across environments (staging, pre-prod, production). Monitor automation coverage and maintain regression suite health. Defect & Risk Management Identify, document, and track defects; collaborate with development and BA teams for resolution. Evaluate defect impact across modules and prioritize based on business and technical risk. Proactively identify platform-level quality risks and implement mitigation strategies. Metrics & Compliance Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs. Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence. Ensure compliance with QA standards, audit requirements, and regulatory guidelines. Team Leadership & Development Lead and mentor a team of manual and automation QA engineers. Support onboarding, training, and continuous learning for team members. Conduct performance reviews and foster a culture of accountability and excellence. Collaboration & Communication Act as the primary QA contact for product, development, and delivery teams. Collaborate with SMEs, architects, and module owners to ensure quality deliverables. Facilitate cross-team defect triage and platform-level release readiness meetings. Promote a culture of quality and continuous improvement across teams. Requirements Technical Skills Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices. Experience with automation frameworks (e.g., Selenium frameworks). Knowledge of REST/SOAP API testing and interface validation. Ability to write SQL queries. Familiarity with test management tools (e.g., Jira, Zephyr, QC). Experience in life insurance domain (individual life and annuities) – Must Leadership & Communication Proven experience managing hybrid QA teams and platform-level testing. Excellent analytical, problem-solving, and communication skills. Experience in client-facing roles (e.g., pre-sales, UAT coordination). Ability to work independently and lead by example. Qualifications Bachelor’s degree in Computer Science or related field (preferred). ISTQB or equivalent certification - Advantage 10+ years of QA experience, with at least 3 years in a lead role. Bilingual English French - Must Added Advantage Experience in cloud platforms (AWS, Azure). Exposure to performance, accessibility, and cross-browser testing. Experience in tool evaluation and selection for manual and automation testing. Willingness to work in a fast-paced, high-ownership environment. Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. #LI-Remote About Sapiens Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. For More information visit us on www.sapiens.com . Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead 5 Disclaimer Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to [email protected] .