Lead, Quality Engineer, Next Best Action

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Humana is committed to helping people achieve their best health by delivering innovative technology solutions that enable exceptional member and provider experiences.

The Lead, Segment Quality Engineer is a hands-on technical leader responsible for leading quality engineering efforts across key products, applications, and delivery initiatives within Humana’s technology portfolio. This role combines deep technical execution with project leadership, helping teams design, implement, and scale modern quality engineering practices that improve delivery quality, release confidence, and production stability.

The Lead, Segment Quality Engineer partners closely with Product, Engineering, Architecture, Platform, DevOps, and Quality Engineering leaders to embed quality throughout the software development lifecycle. This role is expected to actively contribute to test strategy, automation design and development, CI/CD quality integration, defect prevention, and validation execution while leading complex testing efforts across multiple teams and initiatives.

Responsibilities

• Serve as a hands-on quality engineering lead for complex projects, programs, and product initiatives across a defined segment portfolio.

• Lead end-to-end quality engineering activities for assigned initiatives, including test planning, scope definition, environment coordination, execution oversight, and release validation.

• Design, build, maintain, and improve automated test assets across API, UI, integration, end-to-end, and regression layers.

• Partner with engineers to embed automated quality checks and validation into CI/CD pipelines and deployment workflows.

• Provide technical leadership on test architecture, automation frameworks, test data strategies, and validation approaches for modern applications and distributed systems.

• Drive risk-based testing decisions by evaluating business impact, technical complexity, integration dependencies, and release timelines.

• Lead defect triage activities for assigned initiatives, including issue analysis, prioritization support, root cause identification, and defect prevention recommendations.

• Coordinate quality engineering execution across multiple agile teams to ensure aligned coverage, consistent standards, and timely delivery.

• Support non-functional validation activities such as performance, resiliency, operational readiness, and security-related testing in alignment with enterprise expectations.

• Ensure quality engineering work aligns with Humana standards for cloud, hybrid, multi-cloud, and on-prem environments.

• Identify opportunities to improve test reliability, reduce manual effort, increase automation effectiveness, and strengthen quality signals throughout delivery.

• Mentor engineers and team members on quality engineering tools, practices, coding standards, and automation patterns.

• Contribute to reusable frameworks, shared assets, and standard ways of working that improve consistency and scalability across teams.

• Monitor and communicate quality risks, test progress, release readiness, and key outcomes to project and engineering stakeholders.

• Support production issue analysis and post-release learning to improve future delivery quality and reduce escaped defects.
• Drive adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability.
• Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in software engineering, quality engineering, test automation, or related technical disciplines.

• Demonstrated experience serving in a senior or lead quality engineering role on complex technology projects or enterprise applications.

• Strong hands-on experience designing and implementing automated tests across API, UI, integration, regression, and end-to-end validation.

• Experience working within Agile, DevOps, and CI/CD delivery models.

• Strong understanding of software quality engineering principles, defect lifecycle management, and release validation practices.

• Experience with modern testing tools, frameworks, and engineering lifecycle platforms.

• Ability to lead technical quality efforts across multiple teams while remaining hands-on in analysis, automation, and validation.

• Strong problem-solving, communication, and collaboration skills.

• Experience working in matrixed environments with cross-functional engineering and delivery teams.

Preferred Qualifications

• Experience in healthcare or another highly regulated industry.

• Familiarity with enterprise platforms, digital experiences, APIs, and distributed systems.

• Experience with cloud-native, hybrid, multi-cloud, or on-prem application environments.

• Experience integrating automated validations and quality gates into CI/CD pipelines.

• Knowledge of microservices, event-driven architectures, and service integration patterns.

• Experience supporting non-functional testing, including performance, resiliency, and operational readiness.

• Exposure to AI-enabled quality engineering capabilities, intelligent test automation, or predictive quality insights.

• Familiarity with enterprise quality standards, cloud guardrails, and architecture patterns.
• Hands-on experience applying AI-enabled quality engineering in real-world delivery environments.

Success in this Role

Success in this role will be measured by:

• Strong delivery quality and release readiness across assigned projects and initiatives.

• Increased automation coverage, reliability, and maintainability.

• Reduced escaped defects, rework, and production issues tied to delivery quality.

• Effective coordination of quality engineering activities across multiple teams and dependencies.

• Improved integration of quality signals into engineering workflows and CI/CD pipelines.

• Positive stakeholder feedback on technical leadership, execution quality, and project outcomes.

• Contributions to quality engineering maturity, reusable assets, and team capability development.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.