Lead Remote Service Engineer

Job Description Apply now Lead Remote Service Engineer Job Location: San Giovanni Valdarno Department: Rest of Word Work Model: Hybrid Full-Time/Part-Time: Full Time Contract Type: Permanent Job Req ID: 1883 Are you passionate about technology, customer success, and leading high-performing teams? Join us in shaping the future of sustainable mobility. In this role, you will combine technical expertise, people leadership, and customer engagement to deliver exceptional service experiences while driving continuous improvement across our EV charging solutions. Your Responsibilities Act as the primary technical and customer-facing contact, building trusted relationships and ensuring an outstanding customer experience. Lead and coordinate remote support activities, prioritizing resources based on technical complexity and business impact. Drive service excellence by ensuring timely case resolution and compliance with agreed Service Level Agreements (SLAs). Coach, mentor, and develop a team of technical specialists, enabling them to deliver effective and high-quality customer support. Support local teams and service partners with charger installation, commissioning, and technical troubleshooting activities. Identify customer needs and commercial opportunities, contributing to service growth through new equipment, upgrades, and service agreements. Champion continuous improvement by driving enhancements across products, processes, knowledge management, and cross-functional collaboration with quality, production, and local teams. Your Background Bachelor's or Master's degree in Electrical Engineering, Electromechanics, or a related technical discipline. 3-4 years of experience in a technical engineering, field service, or technical support role, ideally within the EV, energy, or clean-tech sector. Previous experience leading, mentoring, or coaching technical teams and developing engineering talent. Strong expertise in electrical systems, installations, maintenance, and troubleshooting. Hands-on experience working with Linux-based systems and software environments. Excellent communication and stakeholder management skills, with a strong customer-oriented and commercial mindset. Proven ability to solve complex technical problems using data-driven analysis and indirect diagnostic information, while collaborating effectively across multicultural and international teams. Nice to Have Experience within the electric vehicle charging industry. Fluency in additional European languages such as German, French, or Spanish. Availability for occasional travel (up to 25%). What’s in it for You? Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package aligned with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful. Compensation Package The employment framework is based on the National Collective Labour Agreement (CCNL) for the Metalworking Industry, with an indicative level of B3 and a minimum gross annual salary starting from €39,000. The specific level and compensation package will be defined based on the outcome of the selection process, including experience, skills, and overall role fit, in accordance with objective, transparent, and gender-neutral criteria, and in line with pay equity and equal opportunity principles. The total compensation package also includes a variable bonus linked to individual and company performance targets. About ABB E-mobility ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's largest electric vehicle OEMs and nationwide charging network operators. With a strong R&D pipeline and a robust portfolio of innovative end-to-end solutions, from grid connection to charge point and from residential installations to large fleet depots, we are actively enabling the future of e-mobility, not just predicting it. Apply now Information at a Glance ABB ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.