Lead Tech Operations Manager (all genders)

About us Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com . We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond. The Opportunity We are looking for a Lead Technical Operations Manager to drive how we manage escalations, investigations, and partner communications to keep the product running smoothly. Beyond the technical ownership, you'll be a people leader - coaching your team, setting clear direction, and building the environment that helps them grow and perform at their best. What you will do: Maintain high-level operational ownership across the team. Lead incident management and drive swift resolutions, acting as the escalation point for complex issues. Conduct technical investigations. Analyze data to validate hypotheses and identify optimizations. Review tech and product designs to identify and mitigate operational risks. Support strategic and operational projects. Implement continuous improvements in products and systems. Build tools and processes that enhance team efficiency. Manage internal and external communications. Coach, mentor, and provide day-to-day direction to team members, supporting their skill development and career growth. Set clear goals for the team, track performance, and deliver regular, constructive feedback. Own team scheduling and on-call rotations, ensuring adequate coverage at all times. Act as the key liaison between the team and cross-functional stakeholders/leadership, representing team priorities and progress. Workplace: Berlin, hybrid or Germany, remote Who you are: 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles, including experience leading a team. Demonstrated leadership experience: coaching team members, giving direction, and developing talent. Root cause analysis and solution design capabilities. Product-oriented mindset with a risk-prevention focus. SQL and relational database proficiency. Experience predicting and preventing technical bottlenecks. Familiarity with Jira, Prometheus, Grafana, or New Relic (preferred). Strong cross-functional collaboration and stakeholder management skills. Fluent English communication skills. Analytical, independent, and tech-savvy approach. Comfort with fast-paced environments and frequent context switching. Experience with performance management, goal-setting, and delivering constructive feedback. A view into our Tech stack: Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery Database: PostgreSQL Project management: Jira Our hiring team: Your Talent Partner (TP) and point of contact is Anh Do, and the Hiring Manager (HM) is Ygor Alvarez . For any queries, please reach out to your Talent Partner at ( [email protected] ). Do you want to work on a product used by millions of people daily, with high load, availability, and scalability, and the most advanced technology? Come join us!