Leader, Exam Support

Guiding the future of NSW education

Position details

• Clerk Grade 7/8
• Temporary Full-time, up to January 2029
• Salary: $116,981 to $129,492 p.a. plus employer’s contribution to superannuation and leave loading
• Close to Wynyard station & hybrid work arrangements, with 50% a week office attendance required
• Note: during peak periods the role requires full-time office attendance, attendance at other Sydney sites, and work outside of normal business hours
• Contact for enquiries: Surayah Serougi via Surayah.Serougi@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

This role is within the Assessment Division at NESA which is responsible for developing, monitoring and managing the assessment and examination processes for students in NSW.

In the Leader, Exam Support role, you will coordinate and deliver examination support functions for NESA key activities including the delivery of the Higher School Certificate programs and online testing.

You will lead a small team, managing workflows and resources, and ensuring the effective delivery of examination support services, including resolving operational issues and improving processes to meet business outcomes.

On a day-to-day basis you will be responsible for:

• Leading the development and continuous improvement of support materials and technical documentation to ensure consistency, accuracy and usability.
• Leading and supervising a small team responsible for examination conduct and support services, including setting priorities, monitoring performance and providing guidance.
• Ensuring high-quality customer service outcomes, including monitoring service performance, responding to complex enquiries and reporting on trends and issues.
• Collaborating with internal stakeholders across the branch and agency to deliver examination and testing outcomes and resolve cross-functional issues.
• Planning and coordinating work programs supporting HSC and other NESA examinations, including identifying risks, managing competing priorities and contributing to continuous improvement initiatives.
• Building and maintaining effective relationships with internal and external stakeholders and resolving issues arising during marking and examination processes.
• Analysing operational data and stakeholder feedback to identify issues, inform decisions and recommend improvements to examination support processes.

Our ideal candidate will have:

• Highly developed capabilities for managing relationships with diverse stakeholders in high-pressure environments, including resolving issues during written exams and online testing and exams.
• Strong skills in managing high volume activities with critical timelines and limited resources
• Strong skills in using technology
• Demonstrated experience in help desk or customer service support
• Experience in managing a small team to deliver critical outcomes and manage performance.

To be successful, you will need:

• A valid Working With Children Check (WWCC) for paid employment
• A current driver’s licence

Note: during peak periods, this role is required to work outside of normal business hours and at other Sydney locations.

We invite you to download the role description for additional information on the position.

Note:

A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

At NESA you will benefit from:

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for Recruitment and myWorkZone for Payroll, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:

Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

1. Tell us about a time you worked with your team to take on a new project, adopt new ways of working, or document their knowledge and processes. How did you support their development, build their capability and confidence, and encourage them to contribute more effectively? What was the outcome?
2. Tell us about a time when you reviewed an existing process and identified opportunities for improvement. How did you evaluate the process, update timelines or workflows, and ensure the improvements were effectively implemented? What was the outcome?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and/or workplace, please reach out to recruitment@nesa.nsw.edu.au

Close date: Tuesday 3 November 2026 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

#S/DNI

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles