Learning Experience Designer

About IHI At Innovative Hematology (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families. What You Will Do The Learning Experience Designer is responsible for supporting the journey mapping, technical development, implementation, maintenance, and evaluation of education programs through learning systems, e-learning tools, virtual platforms, and education resource infrastructure. This role partners closely with the Organization & Talent Development Program Manager, Medical Education Program Manager, clinical leaders, education committee members, subject matter experts, quality, and other stakeholders to ensure education materials are professionally designed, accessible, organized, accurately assigned, tracked, and aligned across education platforms. This position focuses on the learner design, technical and systems-based components of education, including LMS administration and e-authoring module development, MS Teams education events, education reporting, version control, resource organization, and learner experience support. The role ensures educational content is delivered in a consistent, professional, user-friendly format while supporting compliance, competency tracking, and continuous improvement of the organization’s education infrastructure. Through continuous improvement this position applies adult learning principles, data driven insights, and technology-enabled solutions to enhance how education is delivered and experienced. The Opportunity Support enterprise learning and specifically, the Organizational & Talent Development Program Manager and Medical Education Program Manager in the development, implementation, and maintenance of education programs, including new hire orientation, annual competencies, skills validation, in-service education, and continuing education activities. Build, format, publish, assign, and maintain education modules within HealthStream or other learning management systems, including courses, quizzes, attestations, competencies, evaluations, and required learning assignments. Develop and maintain e-learning content using instructional design techniques and e-authoring tools such as iSpring to convert approved PowerPoint presentations and SME-developed content into professional, interactive, learner-friendly modules. Partner with the Organizational & Talent Development Program Manager, Medical Education Program Manager and subject matter experts to ensure education modules are complete, clearly formatted, accessible, and aligned with approved learning objectives, competency requirements, and organizational standards. Support annual competency and new hire education workflows by building assignments, tracking completion, generating reports, maintaining documentation, and assisting with follow-up on incomplete or overdue education. Maintain accurate education records and reporting, including completion reports, attendance records, competency tracking, certification documentation, and other education-related metrics as assigned. Support Teams Education events and virtual learning activities, including meeting setup, calendar invitations, registration support, attendance tracking, presenter preparation, recording coordination, post-event materials, and basic technology troubleshooting. Assist with internal and external education events, including but not limited to IHIEd, Grand Rounds, professional association conferences, HoII, webinars, workshops, and other education-related initiatives. Maintain organized education resource libraries within approved systems, including naming conventions, version control, folder structure, archived materials, current-state resources, templates, and standardized formatting. Serves as the primary technical expert that Supports alignment between HealthStream, HemeWork/SharePoint, Teams, and other education repositories to ensure staff can easily locate current and approved education materials. Collaborate with IT, clinical leadership, quality, education committee members, and other stakeholders to troubleshoot education technology needs and as needed, support successful implementation of new education tools or processes. Create and maintain education project trackers, calendars, dashboards, and status reports to support planning, prioritization, accountability, and timely completion of education updates. Assist with formatting and professional presentation design for education materials, including PowerPoints, handouts, guides, tip sheets, newsletters, learner instructions, and other printed or electronic materials. Provide learner and staff support related to the learner journey, education technology access, module completion issues, assignment questions, event links, recordings, and other education system needs. Monitor and evaluate the learner experience within education platforms and recommend improvements to module design, system organization, accessibility, usability, and reporting processes. Support continuous improvement efforts related to education standardization, system efficiency, learner engagement, education tracking, and reduction of duplicative or outdated materials. Assist with special projects related to education systems, learning technologies, or organizational education infrastructure. Support education-related communications, newsletters, announcements, and resource updates as assigned. Participate in committees, workgroups, or process improvement initiatives related to staff education, learning systems, and competency management. This position is designed to be a hybrid role, splitting time between the IHI office in Indianapolis, IN and home. Only candidates residing in the Indianapolis metropolitan and surrounding area will be considered. Education Bachelor’s degree in education, instructional design, healthcare administration, information systems, communications, business, or related field, required. Experience Minimum two (2) years of experience supporting learning systems, education technology, training coordination, instructional design, administrative education workflows, or related work, required. Experience in a healthcare setting. Experience with HealthStream, iSpring, Microsoft Teams, SharePoint, learning management systems, e-learning development, education reporting, or competency tracking preferred. Valid driver’s license and insured automobile required All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package. IHI is the only federally designated comprehensive hemophilia program in Indiana, and serves the entire state through services available in Indianapolis and at outreach clinics. IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services. IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more. Innovative Hematology, Inc. is an Equal Opportunity Employer.