Learning Solutions Specialist - Knowledge Management & Communications Specialist

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity The Knowledge Management & Communications Specialist is responsible for building, maintaining, and governing the organization’s central Knowledge Center, ensuring all staff have accurate, accessible, and up-to-date resources. This role standardizes and develops job aids, process documentation, FAQs, and policy summaries that support client-facing teams. Acting as the primary point of intake for content updates, change requests, and departmental process shifts, this role partners closely with Subject Matter Experts (SMEs), Instructional Designers, L&D facilitators, and operational leaders to ensure clarity, consistency, and compliance in all learning and reference materials. This position enables operational efficiency, reduces training development time, strengthens compliance, supports faster onboarding, and ensures the right information reaches the right people at the right time. What You Will Own 1. Knowledge Center Ownership Build, structure, and maintain the organization’s central Knowledge Center Establish information architecture, taxonomy, and organization-wide standards Own governance, version control, and audit readiness for all documents Update process documents when policies or procedures change Ensure the Knowledge Center serves as the authoritative, comprehensive source of truth 2. Learning Resource & Communication Standardization Translate policies, operational changes, and workflows into easy-to-understand learning assets Develop and maintain job aids, how-to guides, FAQs, process maps, and Pack Guides Ensure all resources meet clarity, accessibility, compliance, and branding standards Communicate changes, updates, and new resources to impacted teams in a timely, consistent manner Partner with Instructional Designers to provide clean, accurate, and organized source content 3. Content Intake, Triage & Prioritization Serve as the intake point for content change requests, fixes, or documentation needs Triage requests and determine what is handled directly vs. escalated to L&D, ID, or Operations Quickly resolve minor updates or “simple fixes” to reduce bottlenecks and dependency on SMEs Reduce reactive, low-value work for the Learning Solutions Specialist and in-person trainers Monitor patterns, identify gaps, and recommend improvements to the documentation strategy What You Bring Required: Bachelor’s degree in Communication, Human Resources, Marketing, Education, Training & Development, Knowledge Management, Organizational Development, or related field 2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation Experience creating job aids, SOPs, process maps, FAQs, or operational documentation Exceptional written communication and editing skills Strong organizational and information-architecture skills Proven experience with Learning Management Systems and Knowledge Base platforms Ability to write and translate complex policies into clear, actionable content Strong attention to detail with a focus on accuracy and compliance Ability to manage multiple requests, prioritize effectively, and meet deadlines Collaborative and comfortable working across departments Familiarity with change management and documentation governance Preferred (Nice to Have): AI certified or demonstrated competency in leveraging AI tools to develop processes and measurements Experience in legal services, customer service, healthcare, call centers, or other highly regulated environments Experience with Salesforce Knowledge Management, Confluence, Jira, Google Suite, Smartsheet, Google Sites, or similar tools Basic understanding of instructional design workflows Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: $58,400 and $76,600, commensurate with experience Eligible for performance-based bonus Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. #LI-Remote