Learning Support Specialist - M/K
- Hiring from
- Poland
- Work type
- Hybrid
- Posted
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Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.
As a Learning Support Specialist, you will play an important role in delivering high-quality learning support services across Scania's European organization. You will support learning systems, digital learning operations, content administration, learner support, and training coordination, helping employees access the learning resources they need to develop and succeed.
About the Role
As part of Scania's Global Knowledge Centre, you will support the day-to-day delivery of learning operations and learning system administration across multiple countries. You will assist learners, managers, instructors, and learning administrators through learning support activities, content publishing, learning assignments, classroom coordination, invoicing support, access management, and issue resolution.
What You'll Do
Learner Support & Case Management
- Process learning-related requests and inquiries
- Provide timely and service-oriented support
- Investigate standard learning system issues
- Escalate complex issues appropriately
Learning Content Administration
- Support publishing and maintenance of learning content
- Administer e-learning and instructor-led courses
- Verify course metadata and assignments
- Ensure content availability
Training Coordination & Vendor Support
- Support classroom and virtual training coordination
- Collaborate with instructors and vendors
- Support scheduling and learner communications
Learning Finance & Invoicing Support
- Support learning cost reporting
- Review invoices for accuracy
- Assist invoice processing activities
Access Management & Governance
- Process access requests and permission changes
- Support access governance activities
- Follow security and GDPR procedures
Learning Operations & Stakeholder Collaboration
- Cooperate with L&D, HR, IT and Finance
- Support resolution of operational issues
- Contribute to positive learner experience
Data Quality & Compliance
- Maintain learning data accuracy
- Support compliance training cycles
- Follow governance requirements
What You Bring
Skills & Capabilities
- Fluent English
- Knowledge of SAP SuccessFactors or other LMS
- Microsoft Office skills
- ServiceNow familiarity
- Strong organization and attention to detail
- Customer-focused mindset
Professional Profile
- Experience in Learning Administration, HR Operations or Shared Services
- Experience supporting LMS administration and reporting
- Understanding of learning operations processes
Your Background
- Degree in HR, Learning & Development, Education Technology, Business Administration or related field
- Understanding of GDPR and data privacy
- Strong communication skills
What Scania Offers
- Private medical care
- Life insurance package
- Sports card
- MyBenefit
- Learning & development platforms
- Friendly and inclusive work culture
- Modern office environment
Ready to Join Scania's Global Learning Services Team? Apply Today!
Become part of an international environment where learning, technology, and people come together to create outstanding development opportunities for employees across Europe.
Temporary job offer.
Location: Gdańsk, Poland
Type: Full-Time, Hybrid