Learning Systems and Operations Specialist

Join JAX Enterprise Learning and play an important role in how learning is delivered to employees and leaders across the organization. As our Learning Systems and Operations Specialist, you’ll help turn learning programs and priorities into a strong, seamless learner experience—bringing together learning technology, program operations, project coordination, data and reporting, and continuous improvement.

This is a hands-on role with meaningful ownership and variety. You’ll independently manage programs and operational work, solve problems, use data to identify opportunities for improvement, and help us find smarter and more scalable ways of working through technology, automation, and AI-enabled tools.

Just as important is how you work with people. You’ll collaborate with learning leaders, HR partners, managers, facilitators, vendors, and employees across JAX. We’re looking for someone who takes initiative, follows through, uses sound judgment, and builds strong relationships through responsive, thoughtful service.

Fully remote with occasional travel up to 25%. Only applications including a cover letter will be considered

Salary Range: $60,618 – $87,896 based on years of related experience and internal equity considerations

Key Responsibilities

• Learning systems and support: Serve as a primary functional support resource for Workday Learning and related learning technologies. Assess operational needs, recommend system and process solutions, and support workflows, content structures, campaigns, reporting, and troubleshooting. Partner with HRIS and other technical resources when needed.
• Program and operational ownership: Plan, prioritize, and manage assigned enterprise learning programs and operational workstreams from initiation through delivery, evaluation, and closeout. Establish work plans, milestones, communications, and success measures; manage competing priorities; and adapt plans as needs change.
• Process improvement and technology: Identify opportunities to simplify, strengthen, and scale learning operations. Recommend and implement improvements using process redesign, automation, AI-enabled tools, and emerging learning technologies, and evaluate their effectiveness.
• Data, reporting, and insights: Analyze enrollment, attendance, completion, utilization, evaluation, engagement, and other learning data to identify trends, gaps, risks, and opportunities. Translate findings into actionable recommendations and develop dashboards, reports, and executive-ready summaries.
• Stakeholder consultation and learner support: Build strong working relationships with learning leaders, HR partners, managers, subject-matter experts, facilitators, vendors, and employees. Understand needs, assess options, recommend practical solutions, and provide responsive support and functional guidance to learning coordinators and partners while maintaining consistent enterprise practices.
• Compliance and educational program administration: Administer assigned compliance training and educational programs, including College and University awareness initiatives. Maintain required documentation and controls, address issues as they arise, monitor program effectiveness, and recommend improvements that reduce risk and strengthen service.
• Vendor and financial operations: Coordinate vendor relationships, deliverables, invoices, purchase orders, and program expenditures. Resolve discrepancies and support budget planning, reconciliation, and effective use of resources.
• Learning delivery and session support: Help create a welcoming and professional learner experience by supporting participants, facilitators, and session logistics. Provide program introductions and troubleshooting support and, as capability develops, facilitate selected learning sessions or serve as a trained backup facilitator.
• Exercise appropriate discretion and confidentiality in handling learner, employee, financial, engagement, and program information.
• Other duties as assigned.

Requirements

• Education and experience: Bachelor’s degree required, with an equivalent combination of education and relevant experience considered. Degree in learning and development, education, human resources, business, operations, technology, or a related field preferred. Minimum of 3 years of relevant experience in learning systems, enterprise learning operations, project or program management, human resources, business operations, or a related function; 5+ years preferred.
• Learning systems: Working knowledge of learning management systems and the learning administration lifecycle. Workday Learning experience is preferred.
• Project and operational management: Strong ability to organize and manage multiple programs, projects, and priorities; establish plans and milestones; manage dependencies and risk; and independently move work forward.
• Analytical and continuous-improvement skills: Strong analytical and problem-solving skills, including the ability to work with data, identify patterns and opportunities, evaluate workflows, and translate findings into practical recommendations.
• Communication and relationship skills: Excellent written, verbal, consultative, and interpersonal communication skills, with the ability to build effective working relationships across diverse audiences and handle confidential or sensitive matters with sound judgment, discretion, and diplomacy.
• Technology: Intermediate to advanced proficiency with Microsoft 365 applications, including Copilot, Excel, Word, PowerPoint, Outlook, Teams, and virtual meeting platforms.
• Judgment and initiative: Ability to work with limited supervision, exercise independent judgment, solve non-routine problems, and recognize when consultation or escalation is appropriate.

Preferred Experience

Experience in one or more of the following is particularly valuable:

• Supporting enterprise learning in a complex or distributed organization.
• Taking ownership of an enterprise learning program, process, system, or cross-functional initiative.
• Developing dashboards, recurring metrics, evaluation summaries, or decision-support analyses.
• Coordinating vendors, budgets, compliance-related learning, or enterprise communications.
• Applying automation, AI-enabled tools, or emerging technologies to improve administrative, analytical, or learning workflows.

Physical Demands and Work Environment

Sedentary: exerting up to 10 lbs occasionally, sitting most of the time, with only brief periods of standing or walking.

About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About Us

Bar Harbor:

The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries.

Ellsworth:

The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the-art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice.

Ellsworth, Maine, is one of Maine’s fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year-round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants.

Farmington:

JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine’s research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup.

JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state-of-the-art computing facilities and laboratories.

In Connecticut, JAX resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports.

Sacramento:

The JAX® Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums. Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year.

Augusta:

JAX’s Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals: to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.